
Muideen Dolapo Salaudeen
@muideendolaposalaude
I lead customer support teams and resolve customer issues across technology, insurance, and food delivery.
What I'm looking for
I've supported customers across food delivery, insurance, and technology for more than six years, resolving issues through phone, email, and chat.
At Imperia Tech, I supervised a customer assistance team, quality-checked responses, trained junior staff, and coordinated resolutions for complex product issues.
At Ere-Ododo Insurance Company, I handled policy, claims, and account inquiries while maintaining accurate customer records and working with internal departments to resolve issues promptly.
Previously at Glovo Foods, I managed high volumes of order, delivery, and account inquiries. I'm available immediately for full-time remote customer support work.
Experience
Work history, roles, and key accomplishments
Supervisor, Customer Assistance
Imperia Tech
Jan 2025 - Jun 2026 (1 year 5 months)
Supervised a customer assistance team, reviewed and quality-checked responses, trained junior staff, and escalated complex product issues.
Customer Assistant
Ere-Ododo Insurance Company
Jan 2024 - Jan 2025 (1 year)
Handled customer inquiries on insurance policies, claims, and account services, maintained records, and liaised with internal departments.
Customer Service Assistant
Glovo Foods
Jan 2019 - Jan 2024 (5 years)
Managed high volumes of inbound inquiries via phone, chat, and email, resolved order and delivery issues, and documented interactions.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Education, English Education
Bachelor of Education in English Education from the University of Ibadan, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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