Chioma Onuoha
@chiomaonuoha
I resolve customer issues across channels using CRM and helpdesk platforms.
NigeriaWhat I'm looking for
I've supported customers at Lado Technologies, Randstad, and DEEL, resolving inquiries and escalations through phone, email, chat, social media, and ticketing systems. I maintain accurate customer records, gather feedback, and help improve service experiences.
I use Salesforce, Zendesk, Freshdesk, Gorgias, HubSpot, LiveChat, and VoIP tools to deliver timely, empathetic support. I'm pursuing Sales Executive and Customer Success Manager opportunities where I can strengthen relationships, resolve problems, and collaborate across teams.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Lado Technologies
Nov 2024 - May 2025 (6 months)
Resolved customer complaints and inquiries via phone, email, chat, and social media. Maintained accurate records and gathered feedback to inform service improvements.
Customer Service Representative
Randstad
Jun 2023 - Oct 2024 (1 year 4 months)
Managed customer interactions through Salesforce and Zendesk, ensuring timely resolution of inquiries. Handled escalations with empathy and collaborated with cross-functional teams.
Provided real-time assistance via LiveChat and Gorgias, reducing customer wait times. Resolved complex queries using Freshdesk and communicated with clients across multiple platforms.
Education
Degrees, certifications, and relevant coursework
Michael Okpara University
Bachelor of Science, Entrepreneurial Studies
Bachelor of Science in Entrepreneurial Studies from Michael Okpara University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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