Open to opportunities

Ifeoma Dike

@ifeomadike

Message

Customer support professional with over 3 years experience.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

As a dedicated Customer Support Professional with over three years of experience, I excel in delivering exceptional customer satisfaction. My expertise lies in utilizing CRM systems and data-driven insights to enhance service delivery and optimize customer interactions. I am passionate about fostering strong relationships with customers and ensuring their needs are met promptly and effectively.

Throughout my career, I have held various roles that have honed my skills in customer support and sales management. At Teleperformance NG, I managed sensitive client information while providing empathetic support across multiple communication channels. My role at FoodThrift NG allowed me to analyze sales trends and propose growth strategies, further enhancing my ability to drive revenue and efficiency. I am committed to continuous improvement and thrive in environments that challenge my problem-solving abilities.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance NG

May 2023 - Nov 2024 (1 year 6 months)

Managed sensitive client information while ensuring compliance with privacy regulations. Provided empathetic support across various communication channels, utilizing CRM tools to effectively resolve and track customer issues.

Customer Support CRM Systems Problem Solving Time Management Data Privacy

Customer Support Specialist

FoodThrift NG

Dec 2021 - Dec 2022 (1 year)

Delivered personalized customer support across multiple channels, enhancing brand loyalty. Analyzed sales trends and managed inventory to drive revenue and efficiency.

Customer Support Sales Analysis Inventory Management CRM Systems Relationship Building

Sales/Customer Success Associate

Deola Sagoe / CLAN RTW

Feb 2020 - Jan 2021 (11 months)

Responded to customer inquiries, upselling and processing payments while ensuring timely order fulfillment. Managed inventory and conducted stock checks to support store operations.

Customer Support Sales Management Inventory Management Payment Processing

Rep Manager and Customer Support

ETX-NG

Feb 2016 - Jun 2016 (4 months)

Monitored customer support operations and provided assistance. Recruited company representatives and maintained accurate documentation.

Customer Support Recruitment Documentation Team Management Monitoring

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt

Bachelor's Degree, Biochemistry

2008 - 2012

Completed a Bachelor’s Degree in Biochemistry, focusing on the study of chemical processes within and relating to living organisms. This program provided a strong foundation in both theoretical and practical aspects of biochemistry.