Looking for a job

Chinyere Nwaonicha

@chinyerenwaonicha

Message

I handle high-volume banking enquiries, complaints, and customer service requests.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or contact centre role where I can handle enquiries, resolve issues, maintain accurate records and support customers professionally in a fast-paced environment.

I've supported customers at First City Monument Bank (FCMB), handling inbound banking enquiries, service requests, complaints and sensitive account-related concerns in a high-volume contact centre.

I use Cisco contact centre systems, CRM, Infopool and internal tools to document interactions, investigate issues, maintain accurate records and escalate complex matters through established procedures. I consistently exceeded assigned customer service performance targets.

Through Styled.ByChi, I manage client communication from enquiry to delivery, coordinating consultations, fittings, changing requirements and follow-ups. I coordinated the production and delivery of 12+ custom outfits for a major bridal project while managing multiple deadlines.

I'm comfortable working independently, prioritising competing requests and communicating clearly across phone and digital channels. I bring strong attention to detail, confidentiality and a customer-focused approach to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Founder & Creative Director

Current

Styled.ByChi

Jan 2023 - Present (3 years 9 months)

Manage client communication, scheduling, and project coordination for a fashion business. Oversee production and delivery of custom outfits, including a major bridal project.

Client Relations Client Communication Scheduling Project Management WhatsApp Business Google Sheets Outlook Google Workspace Google Calendar Record keeping

Contact Centre Representative

First City Monument Bank (FCMB)

Aug 2018 - May 2021 (2 years 9 months)

Handled inbound customer calls, resolved enquiries and complaints, and escalated complex issues. Consistently exceeded performance targets in a high-volume contact centre.

Inbound Customer Support Contact Centre Operations CRM Cisco Interaction Infopool Complaint Resolution Escalation Management Data Entry Documentation Confidential Information Handling Microsoft Office Google Workspace

Direct Sales Agent

First City Monument Bank (FCMB)

May 2018 - Aug 2018 (3 months)

Conducted outbound calls and direct customer engagement to introduce banking products and services. Followed up with prospects and consistently exceeded sales targets.

Outbound Sales Customer Engagement Product Knowledge Follow up Target achievement

Corps Member / Teacher & Liaison Officer

National Youth Service Corps (NYSC)

Nov 2016 - Dec 2017 (1 year 1 month)

Served as a teacher and liaison officer, communicating with students, staff, and government representatives. Managed multiple responsibilities and coordinated activities.

Communication Skills Liaison Coordination Organization Teaching

Education

Degrees, certifications, and relevant coursework

Sikkim Manipal University

Bachelor of Science, Business Administration

Bachelor of Science in Business Administration from Sikkim Manipal University, completed in 2016.

ALX

Virtual Assistant Programme, Virtual Assistant

Completed the Virtual Assistant Programme, covering administrative support, digital communication, scheduling, remote-work practices, Google Workspace, and productivity tools.