Open to opportunities

Chinwendu Alokalam

@chinwendualokalam

Message

I resolve customer enquiries across phone and chat while maintaining accurate CRM records and empathetic support.

Nigeria

Message

At Zoranga Inc., I support customers with Airtime-to-Cash, data swaps, merchant payments, and account enquiries through phone and chat. I investigate delayed transactions, verify customer details, escalate unresolved issues, and keep customers updated on pending cases.

Previously, I managed 100+ outbound calls daily at Consumer Opportunity, LLC and documented customer interactions in real time. My experience also includes reception, appointment scheduling, payment processing, and customer record management at Precious Beauty Place.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Zoranga Inc.

Jul 2024 - Present (2 years 1 month)

Assist customers with questions about Airtime-to-Cash, data swaps, merchant payments, and account enquiries via phone and chat. Investigate failed or delayed transactions, verify customer details, and escalate unresolved issues while maintaining accurate records.

Customer Support Phone Communication CRM Systems Conflict Resolution De escalation Time Management Attention To Detail Google Workspace

Cold Caller

Consumer Opportunity, LLC

Oct 2023 - Jun 2024 (8 months)

Managed 100+ outbound calls daily while maintaining a professional and customer-focused approach. Built rapport with prospects, addressed objections, and accurately documented customer interactions in CRM records.

CRM Systems Conflict Resolution Time Management Attention To Detail Google Workspace

Receptionist

Precious Beauty Place

Dec 2022 - Sep 2023 (9 months)

Assisted customers in person and over the phone, responding to enquiries professionally and resolving issues promptly. Scheduled appointments, processed payments, maintained accurate customer records, and handled administrative tasks.