At Apex Cloud & Software Solutions, I handle critical production escalations across enterprise SaaS platforms. I analyze logs and query databases to isolate backend bugs, then work with Core Engineering teams on hotfixes.
I also write Root Cause Analysis reports to help prevent recurring downtime. Previously, at Horizon Systems & Services, I investigated API and integration issues, maintained 98% SLA compliance for high-priority escalations, and created scripts and queries for recurring data recovery and maintenance tasks.
