Ifeanyichukwu Odoemelam
@ifeanyichukwuodoemel
I’m a Tier 1 Technical Support Specialist delivering SaaS troubleshooting for CRM and mobile.
NigeriaWhat I'm looking for
I’m a highly organized Technical Support Specialist (Tier 1) with three years of experience in SaaS environments. I’m skilled at troubleshooting customer issues—especially with mobile devices—and navigating through CRM tools and the Service Console to diagnose and resolve problems.
In my customer support roles, I’ve used Salesforce (CDP), Zendesk, and Intercom to track, manage, and resolve cases while working collaboratively to optimize customer satisfaction. I’ve consistently met SLAs by handling inbound and outbound calls, emails, and live chat, verifying customer information with attention to detail, and maintaining operational readiness by promptly reporting technical malfunctions.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
GoCardless
Jul 2024 - Present (1 year 9 months)
Handled inbound and outbound support across calls, email, and live chat while meeting SLAs and resolving customer technical issues. Conducted troubleshooting, verified and updated customer information accurately, and supported remote customer interactions with professionalism.
Customer Success Associate
Professional Segment (CDP)
May 2020 - Aug 2022 (2 years 3 months)
Provided client troubleshooting and customer support in a SaaS environment using Salesforce (CDP) and CRM tools like Zendesk and Intercom. Collaborated with a team to improve customer satisfaction and maintain issue tracking and resolution.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Arts (B.A), Linguistics and Communication Studies
Earned a B.A. in Linguistics and Communication Studies from the University of Port Harcourt and graduated in May 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Ifeanyichukwu?
You can contact Ifeanyichukwu and 90k+ other talented remote workers on Himalayas.
Message IfeanyichukwuFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
