Open to opportunities

Chioma Obideyi

@chiomaobideyi

Message

I build loyal customer relationships and memorable retail experiences that support sales growth.

Nigeria

Message

What I'm looking for

I'm looking for a customer success, customer experience, or retail operations role where I can build client relationships, resolve issues, lead service teams, improve retention, and create memorable brand experiences.

I've delivered customer experiences for NACK Nubian Tribe, connecting customers with the brand’s African storytelling, fashion identity, product craftsmanship, and cultural significance.

Across Zinkata and Globacom, I've managed customer interactions through Instagram, WhatsApp, calls, and email, resolved complaints and service issues, maintained CRM records, and supported retention through timely follow-up. I've also supervised customer care operations, monitored service quality, and coached team members.

At Old English Superstore, I oversaw daily store operations, staff activities, inventory, merchandising, reporting, and process improvements.

My retail foundation at Miskay Boutique includes personalized styling, sales support, POS transactions, customer records, visual merchandising, and training junior associates. I'm passionate about customer success, relationship management, and creating memorable brand experiences.

Experience

Work history, roles, and key accomplishments

Experience & Customer Positioning Officer

Nack Nubian Tribe

Jan 2025 - Jan 2026 (1 year)

Delivered exceptional customer experiences aligned with the brand's African storytelling and fashion identity. Built strong customer relationships and increased repeat patronage through personalized service.

Customer Experience Customer Relationship Management Upselling Customer Retention

Customer Care Representative / Team Lead

Globacom

Jan 2024 - Dec 2024 (11 months)

Supervised customer care operations and supported team performance targets. Resolved escalated customer complaints and guided team members on best practices.

Team Leadership Customer Service Complaint Resolution CRM Coaching Performance Monitoring

Operations Store Supervisor

Old English Superstore

Jan 2023 - Dec 2023 (11 months)

Oversaw daily store operations and staff activities. Coordinated inventory management and ensured excellent customer service standards.

Operations Management Inventory Management Customer Service Reporting Merchandising Team Supervision

Senior Retail Sales Associate

Miskay Boutique

Jan 2020 - Dec 2022 (2 years 11 months)

Delivered personalized shopping experiences and styling recommendations. Built strong customer relationships and assisted in achieving sales targets.

Retail Sales Customer Service Styling POS Visual Merchandising Inventory Management

Customer Care Representative

Zinkata

Managed customer interactions via Instagram, WhatsApp, calls, and email. Assisted customers in selecting African designer products and resolved inquiries promptly.

Customer Service Social Media Order Processing CRM Problem Solving