OLORUNLOGBON David
@olorunlogbondavid
I lead customer service teams that improve satisfaction, resolve complaints faster, and strengthen customer loyalty.
NigeriaWhat I'm looking for
At Xplore Clothing and Accessories, I lead and develop a customer service team of over 20 representatives, improving CSAT from 85% to 96%, reducing complaint resolution time by 40%, and increasing first-contact resolution by 30%.
Across customer service, retail operations, collections, and client support roles, I've built strong client relationships, resolved complex issues with empathy, and improved processes through CRM tools, reporting, staff coaching, and operational coordination. I'm passionate about turning every customer interaction into a positive, lasting impression.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Xplore Clothing and Accessories
Jan 2021 - Present (5 years 7 months)
Led and coached a customer service team to deliver exceptional experiences, developed policies, resolved complex complaints, and improved service quality. Increased CSAT from 85% to 96%, reduced complaint resolution time by 40%, and improved FCR by 30%.
Collection Officer
Fintech Company
Jan 2019 - Jan 2021 (2 years)
Managed delinquent accounts using structured recovery strategies, supervised and trained collection team members, and prepared analytical reports. Reduced delinquency rates and improved team performance through coaching.
Customer Support & Operations Officer
Computer Centre
Jan 2016 - Jan 2019 (3 years)
Provided technical support and guided clients through computer-related services, managed daily operations including scheduling and billing, and resolved customer concerns. Maintained equipment and supplies for uninterrupted service.
Education
Degrees, certifications, and relevant coursework
Kogi State Polytechnic
National Diploma, Accounting
Completed a National Diploma in Accounting, developing skills in financial accounting and reporting.
Adekunle Ajasin University
Bachelor of Science, Banking and Finance
Pursued a Bachelor of Science in Banking and Finance, gaining a strong foundation in financial principles and banking operations.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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