Open to opportunities

Chinmay Dave

@chinmaydave

Offshore delivery and senior project manager with 20+ years leading global IT delivery and scaling teams for CPaaS/SaaS.

India

Message

What I'm looking for

Senior remote Delivery/Program Manager — 20+ years IT leadership. Currently sole PM at NUWAVE Communications (US SaaS), managing 170+ offshore engineers. PMP®, CSM®, Six Sigma Green Belt. Seeking US/UK/UAE/ANZ roles focused on offshore delivery, SLA governance, and executive stakeholder management. Immediately available, any time zone.

I’m an Offshore Delivery Leader and Senior Project Manager with 20+ years driving high-performance IT delivery for international clients across the US, UK, UAE, and Canada. I currently serve as the sole Project Manager at NUWAVE Communications, managing a 170+ member offshore engineering team and owning sprint delivery, stakeholder governance, incident escalation, and team development.

I build accountable delivery cultures and deliver at scale—managing 48+ Agile sprint cycles over a 4-week cadence and maintaining SLA/SLT compliance for complex, multi-project portfolios. I also bring pre-sales strength through full RFP/SOW ownership and have applied Six Sigma DMAIC process improvement and n8n-based automation integrated with GitLab and Jira to improve defect detection, severity classification, and resolution accountability.

Experience

Work history, roles, and key accomplishments

Current

Sr. Project Manager (ODH)

Current

NUWAVE Communications

Jul 2022 - Present (4 years)

Served as sole Project Manager for NUWAVE’s India offshore operation, leading a 170+ member engineering and support team and scaling headcount from 40 to 170+ in 4 years. Owned Agile delivery (48+ 4-week sprint cycles), executive reporting/QBRs, and incident escalation across Amazon Connect and Microsoft Teams/Zoom Phone/Webex Calling integrations, while implementing GitLab/Jira/n8n automation and

Agile Scrum Sprint Planning Daily Standups Sprint Retrospectives Stakeholder Management QBRs Scaling Teams Team Leadership Incident Escalation Executive Reporting Jira Gitlab N8n Six Sigma Amazon Connect Microsoft Teams Zoom Webex

Project Manager

Parity Technologies

Sep 2020 - Sep 2022 (2 years)

Managed full project lifecycle across architecture, programming, development, and testing for 4–5 concurrent international projects. Led Agile and Scrum ceremonies, negotiated vendors/procurement, and served as a senior escalation point for project risks, timeline deviations, and client concerns.

Agile Scrum Sprint Planning Daily Standups Retrospectives Risk Management

Sales & Project Manager

Credencys Solutions

Feb 2017 - Mar 2020 (3 years 1 month)

Generated and managed inbound international IT business inquiries by qualifying leads, running discovery sessions, and converting opportunities into signed contracts. Owned the full pre-sales cycle (RFP/RFI, proposals, SOW generation, NDA handling, and commercial negotiations) and managed offshore delivery through closure, including SLA reporting, escalations, and scope change management.

Business Development Lead Qualification Pre Sales RFP Proposal Development SOW Management NDA Commercial Negotiation SLA Scope Change Management Account Management Upselling

Sr. Business Dev & PM

Avani Cimcon Technology Limited

Jan 2015 - Feb 2017 (2 years 1 month)

Led North American and MENA business development, managing the full sales cycle from lead generation and discovery through proposal, negotiation, and delivery handover. Managed Travel Technology implementation projects using PMBOK-aligned scope/schedule/cost controls and coordinated internal delivery resources for on-time, within-budget completion.

Business Development Lead Generation Stakeholder Management Schedule Management Cost Management Market Analysis

Center Head – Client Services

Efusion Services

Feb 2011 - Dec 2014 (3 years 10 months)

Led MSP-style operations for 300+ employees, maintaining SLA delivery, team performance, and client satisfaction across inbound/outbound IT and client services. Owned P&L and budgeting, managed the workforce lifecycle (hiring through succession planning), conducted global governance calls, implemented continuous improvement to improve SLA compliance, and ensured audit readiness and compliance clos

Operations Management SLA Performance Management Client Governance Calls Budget Planning Resource Allocation Employee Lifecycle Hiring Succession Planning Continuous Improvement Audit Readiness

Sr. Process Manager

I-Call India Ltd.

Apr 2009 - Dec 2010 (1 year 8 months)

Drove new business development and strategic client management while achieving certified Sr. Process Manager recognition based on consistent delivery performance and measurable business outcomes. Coordinated client communications via email and phone, addressed escalations, and held monthly governance reviews.

Process Management New Business Development Client Account Management Strategic Thinking Client Communication Escalation Handling

Team Leader

Vavni Services Pvt. Ltd.

Jan 2008 - Mar 2009 (1 year 2 months)

Led, coached, and managed an account opening services team, driving performance and individual development through regular feedback and mentoring. Acted as first-level escalation contact, monitored SLA compliance and transaction quality, and conducted internal product and process training to maintain team capability standards.

Team Leadership Coaching and Mentoring First Level Escalation Handling Training And Enablement Account Services

Customer Care Executive

I-serve Systems Pvt. Ltd. & Azure Technologies Pvt. Ltd.

Aug 2005 - Jan 2008 (2 years 5 months)

Managed Level 1 client interactions for UK financial sector customers, covering collections, motor insurance, and customer service across inbound and outbound channels. Consistently achieved team targets and developed core communication and escalation-handling skills.

Client Communication Collections Motor Insurance Inbound & Outbound Customer Service Escalation Handling Customer Service Operations Team Target Achievement