Chinenye Ogbu
@chinenyeogbu
Remote customer service representative specializing in chat, email, and phone support with 4+ years of experience.
NigeriaWhat I'm looking for
I’m a customer service professional with 4+ years of remote support experience across chat, email, and phone channels. I consistently maintain fast response times—often under 5 minutes during peak hours—while handling high volumes of concurrent conversations.
I resolve 90%+ of complaints at first contact by using structured troubleshooting and clear communication, which helps reduce escalation rates. I also log and track 100% of customer interactions in CRM software to ensure accurate records for follow-up and reporting, and I manage multiple live chat conversations simultaneously (up to 4 at a time).
In addition to support, I’ve provided remote administrative assistance—maintaining accurate digital client records, processing customer documentation with same-day turnaround for standard cases, and supporting onboarding by explaining service processes clearly. I’m dependable in fully remote settings, skilled in async communication, and committed to continuous improvement through customer service training and remote operations learning.
Experience
Work history, roles, and key accomplishments
Remote Administrative Assistant
DWIS Construction Company
Jan 2024 - Present (2 years 5 months)
Managed the executive inbox daily, triaging and prioritizing messages to ensure zero missed communications. Coordinated multi-calendar project meetings and contractor schedules, built spreadsheet project trackers, and maintained a structured digital filing system for invoices, quotations, and site reports.
Remote Customer Service Rep
DWIS Construction Company
Jan 2023 - Jan 2025 (2 years)
Provided remote multi-channel customer support via live chat, email, and phone, maintaining average response times under 5 minutes during peak hours. Resolved 90%+ of complaints at first contact, logging 100% of interactions in CRM and coordinating real-time project updates for customers.
Administrative Support Assistant
Access Holdings Plc
Jan 2022 - Jan 2024 (2 years)
Coordinated internal meeting schedules and managed calendars across multiple departments to support cross-team alignment. Handled data entry across shared spreadsheets and Google Drive, managed operational email communications, and assisted with routine operational reports for a distributed remote team.
Customer Service & Admin Assistant
Access Group
Jan 2021 - Jan 2024 (3 years)
Served as a part-time customer service and administrative assistant, handling phone and email inquiries about services and billing while keeping digital client records accurate. Processed customer documentation with same-day turnaround for standard cases and supported onboarding by guiding customers through service processes.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science (B.Sc.), Botany
Grade: Second Class Upper
Earned a Bachelor of Science (B.Sc.) in Botany from Nnamdi Azikiwe University (Awka), graduating with a Second Class Upper.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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