Chinenye NI

Managed QA/QC processes to support service quality and operational efficiency. Conducted quality reviews and documentation, and supported sales, service operations, and commercial development initiatives.

Managed customer inquiries and sales conversations through chat platforms, providing information on eye care services and products. Maintained customer records, followed up on leads, and resolved customer concerns with timely responses.

Oversee quality assurance and site inspection activities for chemical and engineering operations. Prepared analytical reports and supported service operations, commercial development, and B2B processes while ensuring compliance with quality and safety standards.

Provided high-level administrative and executive support, managing executive calendars and board communications. Coordinated global travel logistics and prepared reports, presentations, and internal documentation while liaising with global stakeholders for meetings and operations.

Supported HR operations including recruitment coordination and administrative assistance. Assisted with advertising and candidate communication, maintained confidential records, and supported organizational development activities.

Managed procurement of medical supplies and coordinated timely drug delivery. Maintained supplier relationships, ensured compliance with procurement standards, and provided account and customer management support.

Coordinated medical procurement, appointment scheduling, and administrative operations. Managed databases and client communications and provided virtual assistance and customer support to improve service delivery.

Completed American Work Culture training via Remoting.work.

Completed On Demand IT Skills Training through Digital Witch Academy.

Earned a Bachelor of Science in Biochemistry at Abia State University (Uturu).