At CustomerCentria (NARAYANA HEALTH), I managed customer success and project delivery for a strategic Narayana Hrudayalaya portfolio valued at over $2.4M ARR. I oversaw Salesforce Marketing Cloud journeys and automation across hospital business units, increasing platform adoption by 30%.
I led Agile sprint planning and cross-functional delivery for Salesforce Marketing Cloud initiatives, improving on-time project delivery by 20%. I also aligned performance metrics with business KPIs through monthly and quarterly reviews with senior stakeholders.
At SALESKEN, I managed a $1.85M ARR customer portfolio and secured 100% renewal across two consecutive cycles while increasing platform adoption by 15%. I supported enterprise onboarding and lifecycle management for an AI-powered conversational intelligence platform.
Earlier, at JAMOCHA TECHPVT. LTD., I managed 18+ enterprise accounts using ProHance analytics and workforce productivity solutions. At INFORMATION SERVICES GROUP (ISG), I supported adoption of enterprise advisory tools and identified upsell opportunities with clients including Fujitsu and Genpact.
