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@samanthaueno
I am a bilingual English–Japanese customer service and translation specialist with aviation and hospitality expertise.
I am a bilingual English–Japanese professional with over a decade of experience in customer service, translation, hospitality, and education, delivering calm, empathetic support in high-pressure and remote environments.
I currently handle flight reservations and operational inquiries for an airline call center, provide 24/7 Japanese phone interpretation for travel and medical services, and edit and broadcast Japanese radio programming while freelancing on translation and transcription projects.
I hold a B.A. in Japanese, TEFL/TESOL certification, and JLPT N1, and I bring strong technical familiarity with reservation systems, call platforms, and audio tools alongside a commitment to cross-cultural accuracy and teamwork.
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Work history, roles, and key accomplishments
Southern Airways Express / Mokulele Airlines
Jan 2021 - Present (4 years 10 months)
Handled flight reservations, customer complaints, and operational inquiries while monitoring live flight operations and coordinating service recovery across time zones.
KZOO Radio AM 1210
Oct 2019 - Present (6 years 1 month)
Edited and scheduled Japanese radio programs, provided live DJ and announcement services, and translated content to support local broadcast and events.
Tachibana Enterprises
Mar 2018 - Present (7 years 8 months)
Provided 24/7 Japanese phone interpretation for hotels, tour companies, car rentals, and medical services, resolving urgent guest issues calmly and maintaining cultural accuracy.
Self-Employed
Translated print and audio content including the book "My Wacky Mom" and provided transcription and localization services for publishers and clients.
JTB Hawaii Travel, Inc.
Oct 2013 - Mar 2018 (4 years 5 months)
Escorted Japanese guests from hotels to airports and ensured proper flight check-in and smooth airport transitions to improve guest satisfaction.
Kids Talk English School
Apr 2009 - Oct 2011 (2 years 6 months)
Taught English to children aged 2–10 using tailored lesson plans in small groups to improve language acquisition and classroom engagement.
British Culture Academy
Apr 2008 - Oct 2010 (2 years 6 months)
Provided early childhood ESL education in private and public school settings, designing curricula and assessments to support student progress.
Sheraton Waikiki Hotel
Sep 2006 - Dec 2006 (3 months)
Completed a hospitality internship focused on Japanese-style service standards and etiquette to support guest experience and cultural hospitality practices.
Degrees, certifications, and relevant coursework
JLPT N1, Japanese Language Proficiency
Passed JLPT N1 in 2019.
JLPT N1, Japanese Language Proficiency
Passed JLPT N1 in 2009.
TEFL/TESOL Certification, Teaching English as a Foreign Language
Completed TEFL/TESOL certification in December 2007.
Bachelor of Arts, Japanese
Completed a Bachelor of Arts in Japanese; degree conferred December 2007.
High School Diploma, Secondary Education
High School Diploma awarded June 2003.
Software and tools used professionally
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