Open to opportunities

Chi Donna

@chidonna

Client Benefits Representative delivering remote customer support, accurate enrollment guidance, and clear communication.

Romania

Message

What I'm looking for

I’m looking for a remote customer support role focused on benefits/enrollment where I can deliver accurate guidance, maintain organized client records, and support clients with clear, polite communication and reliable follow-through.

I’m a Client Benefits Representative and Remote Customer Support Specialist with a track record of handling customer inquiries, explaining benefits clearly, and supporting smooth client enrollment. I’m motivated by professionalism and accuracy, and I’m confident communicating complex information in a way clients can understand.

In remote and contract roles, I managed digital documents, updated spreadsheets, and maintained confidential client records with 98% accuracy. I also supported onboarding, responded to inquiries through chat/email/phone, resolved issues, and provided follow-up to ensure clients fully understood their benefits.

Experience

Work history, roles, and key accomplishments

Client Support Assistant

BrightPath Support Services

Jan 2023 - Jan 2024 (1 year)

Handled inbound client inquiries via chat, email, and phone while guiding clients through service package options and enrollment. Maintained client information on CRM platforms with 98% accuracy and provided follow-up support to ensure understanding of benefits.

Benefits Enrollment CRM Data Management Client Communication Data Accuracy (98%)Problem Solving Remote Support

Administrative Virtual Assistant

Novaedge Solutions

Jan 2022 - Jan 2023 (1 year)

Provided remote client support by explaining benefits and assisting with enrollment. Managed digital documents and spreadsheets, communicated with clients to confirm appointments, and maintained accurate client records in CRM systems.

Customer Support Benefits Enrollment Data Entry CRM CRM (Salesforce)Spreadsheet Management

Education

Degrees, certifications, and relevant coursework

Roseville Secondary School

Senior Secondary Education, Business & Communication Track

Completed senior secondary education in the Business & Communication Track at Roseville Secondary School, emphasizing professionalism, accuracy, and clear communication.