Chido Eston

I am a dynamic and results-oriented hospitality customer service professional with over 7 years of experience in delivering exceptional guest experiences across diverse hospitality settings. My career has been marked by a commitment to enhancing overall satisfaction through personalized service and proactive problem-solving. I take pride in my ability to manage guest requests and resolve issues effectively, ensuring a positive and memorable experience for every guest.

In my current role as a Guest Service Associate at Carnival Cruise Line, I have demonstrated excellent problem-solving and communication skills, achieving recognition for excellence in service and guest relations. I have cultivated strong guest relationships by offering personalized recommendations, which has contributed to elevated guest experiences and increased positive feedback. My leadership skills were further honed as I spearheaded the onboarding and training of new team members, ensuring adherence to company standards for guest service and hospitality procedures.

Previously, I served as a Guest Relations Officer at Stanley & Livingstone Boutique Hotel in Zimbabwe, where I effectively handled complex customer complaints with empathy and professionalism. My experience spans various roles in the hospitality industry, including managing room service coordination at Four Seasons Hotels & Resorts and front desk operations at Hotel Du Lac. I am eager to bring my passion and skills to a vibrant customer-oriented environment.