Nasha Williams
@nashawilliams
Experienced customer service professional with a focus on client satisfaction.
United StatesWhat I'm looking for
I am a seasoned professional with over 10 years of customer-focused experience, adept at managing client inquiries and providing exceptional service. My career has been dedicated to ensuring high standards of accuracy and efficiency in every interaction. I have honed my skills in data verification, account management, and administrative support, which has allowed me to deliver outstanding results in various roles.
Currently, I serve as a Client Services Associate at Valley View Motel, where I manage guest reservations and bookings, ensuring personalized service for special requests. My ability to address guest concerns and inquiries has significantly enhanced satisfaction and encouraged repeat visits. I am now seeking to leverage my customer service expertise as a Commercial Agency Support Representative, where I can continue to contribute to client success.
Experience
Work history, roles, and key accomplishments
Client Services Associate
Valley View Motel
Aug 2019 - Present (5 years 10 months)
Managed guest reservations and bookings, ensuring personalized service for special requests and room accommodations. Addressed guest concerns and inquiries, delivering solutions that enhanced satisfaction and encouraged repeat visits. Performed room checks and floor walkthroughs to maintain high standards of upkeep and coordinated with housekeeping for optimal service delivery.
Customer Service Agent
Professional Medical Service
Jun 2008 - Feb 2009 (8 months)
Coordinated patient follow-ups by engaging in daily communications through email and phone to collect updated billing and insurance information. Verified patient data and eligibility for a variety of medical practitioners in partnership with BlueCross BlueShield representatives.
Administrative Clerk
Warrentech
Sep 2005 - Jun 2008 (2 years 9 months)
Processed customer warranty reconciliations, ensuring accuracy in the transfer of data from paper to computer files and database systems. Provided general administrative support through document creation, and managed fax, copy, and scanning tasks to assist managerial staff.
Call Center Client Service Specialist
Sprint
Jul 2003 - Sep 2005 (2 years 2 months)
Streamlined the activation process for over 200 devices, ensuring accuracy in customer account status and device functionality. Enhanced customer satisfaction by efficiently advising 1000+ customers daily on services, billing, and account management, while contributing to call center revenue through effective upselling techniques.
Education
Degrees, certifications, and relevant coursework
Tarrant County Junior College
Pending, Medical Billing & Coding
Currently pursuing studies in Medical Billing & Coding.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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