Open to opportunities

Chidiebere Sunday Okafor

@chidieberesundayokaf

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Experienced Managing Director with a strong background in customer service.

Nigeria

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What I'm looking for

I seek a role that leverages my leadership and customer service skills while offering opportunities for professional growth.

I am a dedicated professional with extensive experience in website editing and management, having worked at Swift Ace in Lagos for six years. My role involved designing, editing, and publishing websites for various clients, which honed my skills in digital content management and client relations. I take pride in delivering high-quality results that meet client expectations.

As the Managing Director and CEO of Petrolage Business Venture, I successfully managed oil and gas contracts, ensuring the effective distribution of quality petroleum products. My leadership focused on maintaining high standards of service and professionalism, which contributed to the company's growth and reputation in the industry. I am passionate about applying my knowledge and experiences to foster professional development and drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Alorica

Jun 2023 - Present (2 years)

Provided online customer service to USA customers, ensuring the best professional customer service experience possible. Handled inquiries and resolved issues efficiently.

Customer Service Customer Support Call Center Operations Conflict Resolution Communication Skills CRM Software Technical Support Data Entry Problem Solving Multitasking

Managing Director / C.E.O

Petrolage Business Venture

Jan 2017 - Present (8 years 5 months)

Involved in oil and gas contracts for the sale of petroleum products on a part-time or full-time basis to a wide range of clients and oil and gas companies. Ensured the effective distribution of quality petroleum products with efficient, highly trained, and qualified personnel.

Oil and Gas Contract Negotiation Petroleum)Sales Distribution Team Leadership Business Development Strategic Planning Operations Management

Website Editor

Swift Ace

Jan 2011 - Present (14 years 5 months)

Involved in the designing, editing, and publishing of websites for clients and companies. Ensured effective distribution of quality petroleum products with efficient, highly trained, and qualified personnel.

Website Design Editing Publishing Client Management Content Management Systems Web Development Graphic Design SEO Digital Publishing

Education

Degrees, certifications, and relevant coursework

Federal University of Technology Akure

Bachelor of Technology, Fisheries and Wildlife

Grade: 2.1

Studied Fisheries and Wildlife, focusing on the management and conservation of aquatic and terrestrial ecosystems. Gained knowledge in sustainable practices and environmental protection.