Open to opportunities

Khadijat Umar

@khadijatumar1

I resolve complex client issues and coordinate administrative operations with accuracy, confidentiality, and clear communication.

Brazil

Message

What I'm looking for

I'm looking for a client support, client services, or administrative operations role where I can resolve issues, coordinate stakeholders, maintain accurate records, and deliver reliable support in a collaborative remote or international environment.

I manage relationships with large taxpayer clients and senior government officials at Nigeria Revenue Service, coordinating instalment payment applications and resolving complex tax matters. My proactive follow-up has helped maintain compliance above 95% across assigned tax types while I process 8,000+ records monthly.

Previously, I supported senior management at Dan Oil and Petrochemicals, coordinating communication across up to 15 stakeholders, managing executive correspondence, and preparing client communications and reports under tight deadlines.

My background also includes administrative support, hospitality, and retail customer service in Nigeria and the UK. I bring strong organisation, written communication, data accuracy, confidentiality, and hands-on experience with CRM and productivity tools.

Experience

Work history, roles, and key accomplishments

Current

Tax Audit and Compliance Officer

Current

Nigeria Revenue Service

Oct 2020 - Present (5 years 10 months)

Managed relationships with large taxpayer clients and senior government officials, coordinated with clients and departmental leadership to progress instalment payment applications, and processed up to 8,000+ data records monthly while maintaining accuracy and confidentiality.