Open to opportunities

Goodnews Udoma

@goodnewsudoma

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Results-oriented sales operations leader driving client acquisition and revenue through data-driven strategies.

Brazil

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What I'm looking for

I seek a dynamic organization where I can lead sales operations, optimize CRM and data processes, drive client acquisition, and deliver measurable revenue growth.

I am a results-oriented sales operations professional with experience leading sales teams, optimizing CRM processes, and executing strategic initiatives that drive client acquisition and revenue growth.

In recent roles I managed teams, trained sales consultants, secured regulatory approvals for new products, and improved client acquisition by 30% within six months through targeted programs and partnerships.

I combine strong customer-service experience, data-entry and reporting skills (including advanced Excel and Power BI), and cross-functional leadership to improve operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Head of Sales Operations

The West African Examinations Council

Jan 2024 - Jun 2024 (5 months)

Developed and executed strategic sales initiatives, managing end-to-end sales processes and optimizing CRM systems to drive a 30% increase in client acquisition within six months and boost revenue.

Sales Operations Team Leadership Client Acquisition Data Analysis Regulatory Compliance Account Management

Customer Service Representative

Fastlane Marketing and Media

Dec 2022 - Dec 2023 (1 year)

Managed multichannel customer interactions and resolved client complaints while using CRM tools to log data and monitor campaign performance, supporting client onboarding and retention efforts.

Customer Service CRM Multichannel Support Client Onboarding Relationship Management Call Center

Data Entry Clerk

Cybzity/Cynard Eye Clinic

Aug 2021 - Nov 2021 (3 months)

Accurately entered high-volume patient records and vision test results into EHRs, collaborated with clinical staff to ensure timely updates, and maintained daily workload quotas with precision.

Data Entry EHR Clinical Coordination Accuracy Time Management Quality Assurance Record keeping Patient Scheduling

Warehouse Associate

Onward Stallion Company

Aug 2014 - Aug 2016 (2 years)

Coordinated inbound/outbound shipments, conducted stock audits to minimize discrepancies, and performed picking, packing, and quality control to meet order fulfillment standards.

Inventory Management Stock Audits order fulfillment Quality Control Packaging Documentation Logistics

Sales Consultant Manager

Community Comprehensive Caprika Aesthetic Clinic

Managed a team of 10 sales consultants, delivered training on aesthetic consultation techniques, secured NAFDAC approvals for new products, and increased client acquisition and clinic revenue.

Team Management Sales Training Client Acquisition Public Relations Account Management Sales Strategy Development