Open to opportunities

Tolulope Ajijo

@tolulopeajijo

Message

Customer support and client success leader driving retention and growth.

Brazil

Message

What I'm looking for

I seek a client-focused role where I can reduce churn, improve processes, and grow accounts within a collaborative, metrics-driven team.

I am a Customer Support & Client Success specialist with over eight years managing B2B and B2C relationships, resolving high-volume inquiries, and preventing churn. I consistently deliver high-resolution rates while scaling client portfolios.

At ATS TOUCH I managed key B2B portfolios, expanded the client base by 35% in one year, and closed ₦120M+ in contracts, demonstrating measurable impact on revenue and retention.

Previously I acted as an Operations & IT Executive, ensuring 99.5% accuracy across 500+ monthly financial transactions, automating reporting workflows and reducing turnaround times. I also improved fraud prevention and operational controls in earlier roles.

I am proficient in HubSpot, Zoho, Salesforce, MS Excel, Google Sheets, and remote collaboration tools like Slack, Zoom, Trello, and MS Teams, and I bring a pragmatic, metrics-driven approach to client success and process optimization.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

ATS Touch

Jul 2022 - Present (3 years 3 months)

Managed key B2B client portfolios, expanded client base by 35% in one year, and closed over ₦120M in contracts while reducing churn through proactive engagement.

Account Management Stakeholder Management Contract Management

Operations & IT Executive

Valiente Capital Limited

Jun 2019 - Jun 2022 (3 years)

Served as primary client contact for 500+ monthly financial transactions with 99.5% accuracy, coordinated cross-functional teams to reduce payment turnaround time by 30%, and automated reporting processes to improve accuracy.

Operations Management IT Operations Process Automation Excel Google Sheets Client Communication

Online Sales Manager

Divergent Enterprise

Oct 2018 - May 2019 (7 months)

Activated 66 B2B retail outlets in two months, doubling sales volume and managing onboarding to ensure smooth adoption and reduced churn.

B2B Sales Onboarding Customer Success Sales Strategy CRM Performance Tracking

Business Development Executive

Propertymart Real Estate Investment Ltd

Nov 2016 - Nov 2017 (1 year)

Closed sales of six residential units in two months, exceeding targets by 30% and maintaining 90% customer satisfaction through personalized support and follow-ups.

Real Estate Sales Lead Generation Customer Relationship Management Negotiation

Assignment Officer / Moderator

OLX Nigeria

Jul 2015 - Jan 2016 (6 months)

Resolved 50+ customer issues weekly with a 95% resolution rate, managed 200+ daily ads for compliance, and led a phone verification project that reduced fraud by 45%.

Customer Support Content Moderation Fraud Prevention Phone Verification QA Process Improvement