A role that gives me the best opportunity to grow while doing meaningful work and expand with the team. I’m looking for a role where I can truly make an impact.
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@chideraprecious
A dedicated Virtual Assistant and Customer Support Specialist
A role that gives me the best opportunity to grow while doing meaningful work and expand with the team. I’m looking for a role where I can truly make an impact.
My background includes everything from managing schedules and coordinating daily workflows to resolving customer concerns with patience and precision. With over 3 years of hands-on experience as a Virtual Assistant and Customer Support Specialist, I’ve built a reputation for being the reliable right hand behind smooth operations and happy clients.
I’ve supported teams and executives remotely, mastered tools like Hubspot, Zendesk, Google Suit, GoHigh Level, Trello, and Freshdesk, and built strong connections simply by being proactive, thoughtful, and solution-focused. Whether I’m handling a technical hiccup, organizing information, or just checking in with a kind message, I believe the little things go a long way in business and in relationships.
Outside of work, I’m an avid reader, a music lover with an unpredictable playlist, and someone who genuinely enjoys learning, exploring, and making people feel seen and supported. I bring that same energy to every project I take on — driven, attentive, and ready to add value.
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Work history, roles, and key accomplishments
Digital Witch Support IT On Demand Skills.
Dec 2024 - Apr 2025 (4 months)
● Managed high-volume inbound calls and digital inquiries, leveraging CRM tools
(Zendesk Hubspot) to track interactions and provide real-time solutions.
● Generated sales leads and identified customer needs, achieving a 20% increase in
conversion rates through proactive engagement and needs-based recommendations.
Online Casino
May 2022 - Dec 2024 (2 years 7 months)
I was a customer support at an Online Casino where I was able to:
. Maintained a portfolio of 200+ customers, ensuring consistent communication and
follow-ups that resulted in repeat business.
● Enhanced client retention through exceptional service delivery.
● Achieved a 95% customer satisfaction rate by resolving inquiries and complaints across
multiple channels.
Degrees, certifications, and relevant coursework
Bachelor of Science , Psychology
2020 - 2024
Grade: 3.47
Activities and societies: Departmental Vice president
Software and tools used professionally
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