Open to opportunities

Dorcas Luka

@dorcasluka

Empathetic Customer Support professional dedicated to creating stress-free experiences while keeping communication clear and solutions efficient.

Nigeria

Message

What I'm looking for

I’m looking for a remote Customer Support role where I can genuinely connect with customers, help solve their problems quickly, and make their experience smoother. I love keeping things organized and efficient using tools like Google Workspace, Trello, and EMR/CRM systems, while always maintaining trust and confidentiality.

I’m a dependable Customer Support professional with a proven record of improving efficiency and customer satisfaction across diverse industries. I’ve helped teams reduce email and ticket backlogs by 45%, speed up response times by 30%, and improve communication flow using tools like Google Workspace, Trello, Slack, and CRM systems.

I bring a calm, structured approach to every interaction—resolving issues quickly, maintaining accuracy and confidentiality, and ensuring every customer feels heard and valued.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

BluePeak Consulting Ltd

Mar 2023 - Jun 2024 (1 year 3 months)

Reduced executive email backlog by 45% in 3 months and coordinated international and domestic travel with 100% on-time scheduling while improving task visibility to ensure 95% of deadlines were met.

Calendar Management Travel Coordination Google Workspace Trello Slack File Organization

Administrative Assistant

Crestfield Advisory Partners

Jan 2022 - Feb 2023 (1 year 1 month)

Improved scheduling efficiency by 20% and boosted team productivity 25% by creating standardized digital workflows; maintained 98% client satisfaction through prompt professional communication.