Blessing Akpan
@blessingakpan2
I resolve customer issues across phone, chat, WhatsApp, and CRM channels.
NigeriaWhat I'm looking for
At Jumia Nigeria, I handle customer inquiries across calls, live chat, and digital support channels, resolving product concerns, delivery issues, complaints, and account-related requests.
I support order placement, returns, exchanges, tracking, and modifications while maintaining accurate customer records and case documentation in CRM systems.
I've managed high-volume inbound and outbound interactions at Jumia Nigeria and used proactive follow-ups to support customer loyalty and collect feedback.
My experience also includes classroom instruction at Hephzibah Schools and operational documentation at Randoff Laboratory, strengthening my communication, organization, and attention to detail.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Jumia Nigeria
Aug 2025 - Present (1 year 2 months)
Handled customer inquiries across calls, live chat, and digital support channels. Resolved complaints, supported order processing, and maintained accurate records using CRM systems.
Science Teacher
Hephzibah Schools
Oct 2023 - Apr 2024 (6 months)
Delivered engaging classroom instruction and supported student learning outcomes. Managed classroom operations and administrative documentation.
Internship Student
Randoff Laboratory
Mar 2019 - Sep 2019 (6 months)
Supported operational processes and maintained accurate records. Assisted with documentation, organization, and compliance procedures.
Education
Degrees, certifications, and relevant coursework
Lagos State Employment Trust Fund (LSETF–GIZ)
Customer Service Management, Customer Service Management
Completed Customer Service Management training in July 2025.
Federal University of Technology, Owerri
Bachelor of Technology, Biology
Bachelor of Technology in Biology, completed in August 2023.
Federal University of Technology, Owerri
Certificate of Participation, Hult Prize
Received a Certificate of Participation for the Hult Prize in August 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Skills
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