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Chidera Ibeamalu

@chideraibeamalu

Customer Success Manager at NAIJATUTORSKONNECT, guiding client onboarding and identifying at-risk clients to improve retention.

Nigeria

Message

What I'm looking for

I'm eager to contribute my customer support expertise and proactive approach to Traction Complete's mission of empowering clients with exceptional technology and service.

At NAIJATUTORSKONNECT, I guide new clients through registration and service setup, monitor engagement, and follow up to help them continue getting value from the service.

I previously handled customer inquiries and orders at BETAPRINTSTECHNOLOGY, and provided after-sales and warranty support for Nokia mobile devices at NOKIA. I resolved customer concerns and shared recurring issues and feedback with management.

Earlier, I maintained records as a Data Entry Clerk at FAMILY SEARCH and supported scheduling and student documentation at BRISTOL ACADEMY. My training includes customer relationship management, ticketing, and TEFL.

Experience

Work history, roles, and key accomplishments

Current

Onboarding and Retention Specialist

Current

Naijatutorskonnect

Jan 2026 - Present (9 months)

Spearheaded the onboarding process for new clients, guiding them through registration and initial service setup. Cultivated strong client relationships and monitored engagement metrics to enhance satisfaction and retention.

Client Onboarding Customer Retention Engagement Metrics Ticket Support Multichannel Support Communication Skills

Customer Care Representative

Betaprints Technology

Mar 2025 - Nov 2025 (8 months)

Served as the primary point of contact for clients, managing inquiries via phone, WhatsApp, email, and in-person visits. Documented customer orders accurately and resolved complaints professionally.

Customer Support Order Management Complaint Resolution Database Management Feedback Collection

Data Entry Clerk

Family Search

Jan 2024 - Sep 2024 (8 months)

Inputted and maintained large volumes of data into a U.S.-based database using legacy software with high accuracy. Performed rigorous cross-checking of data against source documents.

Data Entry Data Verification Legacy Systems Slack Email Typing

Customer Relations Representative

Nokia

Feb 2023 - Dec 2023 (10 months)

Addressed customer inquiries regarding Nokia mobile phones, accessories, warranties, repairs, and software updates. Managed complaints professionally and collaborated with technical support teams.

Client Relations Complaint Management After Sales Support Microsoft Teams Excel PowerPoint Gmail

Administrative/Education Support Role

Bristol Academy

Jan 2021 - Dec 2022 (1 year 11 months)

Coordinated session schedules and validated session data to ensure accuracy in academic reporting. Assisted in maintaining student records and facilitated crowd management during events.

Scheduling Data Validation Student Records Communication Skills Crowd Management