Oluwabukolami Ahmed
@oluwabukolamiahmed
Customer Service Representative at Tech Studio Academy, improving onboarding to raise product adoption by 33%.
NigeriaWhat I'm looking for
At Tech Studio Academy, I support a portfolio of 200+ clients and developed onboarding programs that increased product adoption by 33%. I also resolved escalated complaints and technical issues while maintaining a 95% first-contact resolution rate.
At Umbrella Cooperation (UC Plastic Ltd.), I managed customer experience across sales and distribution, processing more than 150 orders monthly with 98% accuracy. Structured follow-ups helped increase repeat purchases by 28%.
At MTN Nigeria, I supported subscribers with voice, data, billing, and value-added services. I achieved an 88% first-call resolution rate and was recognized as a top-performing representative for eight consecutive quarters.
Experience
Work history, roles, and key accomplishments
Sales Executive & Customer Success Officer
Tech Studio Academy
Nov 2024 - Present (1 year 11 months)
Managed a portfolio of 200+ clients, achieving a 94% retention rate and reducing time-to-value by 45%. Resolved escalated complaints with a 95% first-contact resolution rate and raised NPS from 32 to 58.
Customer Experience & Distribution Officer
Umbrella Cooperation (UC Plastic Ltd.)
Nov 2022 - Nov 2024 (2 years)
Managed end-to-end customer experience across sales and distribution, processing 150+ orders monthly with 98% accuracy. Achieved 90% retention and increased repeat purchase rate by 28%.
Delivered high-volume customer service to 500+ subscribers daily, achieving an 88% first-call resolution rate. Reduced inbound call volume by 15% and contributed to retention initiatives that reduced churn by 12%.
Sales & Customer Representative
Ol-Fitech Limited
Mar 2016 - Jan 2019 (2 years 10 months)
Provided end-to-end customer support and sales assistance, building a loyal base of 300+ active clients with 85% retention. Exceeded monthly targets by an average of 25% and generated 40% of new business from referrals.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
Customer Success Management Certification, Customer Success Management
Completed Customer Success Management Certification in March 2025.
Salesforce Trailhead
Sales Operations Certification, Sales Operations
Completed Sales Operations certification in August 2024.
LinkedIn Learning
Customer Success Specialist Professional Certificate, Customer Success
Completed Customer Success Specialist Professional Certificate in June 2023.
Ahmadu Bello University
Bachelor of Engineering, Polymer & Textile Engineering
Bachelor of Engineering in Polymer and Textile Engineering, with a Diploma in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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