kehinde yekinni
@kehindeyekinni
I resolve customer issues across phone, email, and chat while improving satisfaction and retention.
NigeriaWhat I'm looking for
At KUDA MFB, I handle 50+ inbound calls daily, support customer onboarding and cancellations, and maintain an 89% customer satisfaction rating. I also trained six new employees on Intercom, Xcally, customer data entry, and interaction-log organization.
Previously at JAY Hotels & Logistics, I achieved an 87% satisfaction rating and introduced a retention tactic that reduced cancellations by 5%. My experience spans telephone, email, and live-chat support, technical support, issue escalation, CRM and ticketing platforms, employee onboarding, and educational administration.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
KUDA MFB
Oct 2024 - Jun 2026 (1 year 8 months)
Handled 50+ inbound calls daily, trained six new employees on CRM platforms, and maintained an 89% customer satisfaction rating.
Customer Service Officer
JAY Hotels & Logistics Ltd
Jan 2020 - Sep 2024 (4 years 8 months)
Managed 50+ daily calls, trained two new employees on Zendesk and Kayako, and achieved an 87% customer satisfaction rating while reducing cancellations by 5%.
Customer Service Intern
Litehouse Maritime Services
Sep 2017 - Dec 2019 (2 years 3 months)
Provided customer assistance via phone, email, and live chat, achieving a 90% issue resolution rate and escalating priority issues.
Subject Teacher / Examination Administrator
Matvot Secondary School
Sep 2016 - Aug 2017 (11 months)
Provided individualized instruction, assessed student progress, and supported educational activities.
Assistant School Administrator (NYSC)
Amakama Community High School
Sep 2014 - Jul 2015 (10 months)
Maintained academic databases, organized educational materials, and supported teachers and staff.
Industrial Trainee (HR Officer)
Oat Oil Investment Limited
Jun 2012 - Dec 2012 (6 months)
Recruited and interviewed applicants, developed hiring procedures, and managed employee onboarding and training.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Industrial Relations and Personnel Management
2009 - 2013
Bachelor of Science in Industrial Relations and Personnel Management from Lagos State University, Ojo, from December 2009 to January 2013.
Iganmode Grammar School
Senior Secondary School Certificate, General Studies
2000 - 2007
Senior Secondary School Certificate from Iganmode Grammar School, Ota, from September 2000 to January 2007.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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