CHIBUZOR COSMOS ODANWU
@chibuzorcosmosodanwu
I resolve customer and CRM issues through accurate, empathetic chat, email, and technical support.
NigeriaWhat I'm looking for
I'm currently supporting Gravyty customers with order tracking, returns, account queries, and order corrections, resolving common issues accurately without escalation.
Before Gravyty, I provided daily operational support for CRM applications at Teknowledge. I troubleshot technical and permission-related issues and contributed to a 15% reduction in system failures.
Across four years of customer support experience, I've delivered service through chat and email in fast-paced, cross-time-zone environments. I value clear written communication, customer empathy, and seamless collaboration across shifts.
I'm also a Microsoft Certified Power Platform Functional Consultant Associate with foundations in Azure and Scrum, backed by a BSc in Physics with Electronics.
Experience
Work history, roles, and key accomplishments
Customer Support
Gravyty
Apr 2026 - Present (5 months)
Provide first-level support by diagnosing and resolving common issues including order tracking, returns, and account queries without escalation. Process customer orders, apply corrections, and update account details with zero-error accuracy across all transactions.
Technical Support Engineer
Teknowledge
Jun 2023 - Apr 2026 (2 years 10 months)
Provided daily operational support for CRM Applications, ensuring smooth functioning and timely resolution of user-reported issues. Troubleshot and resolved technical issues and permission-related problems, contributing to a 15% reduction in system failures.
Education
Degrees, certifications, and relevant coursework
Federal University Dutsin-Ma
Bachelor of Science, Physics with Electronics
2015 - 2020
Grade: Upper Division
Bachelor of Science in Physics with Electronics, graduated with Upper Division.
Federal College of Education Kontagora
National Certificate in Education, Physics and Mathematics
2012 - 2015
National Certificate in Education in Physics and Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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