Chika Nnanta

I’m a Customer Support Representative with 3 years of experience assisting clients, resolving inquiries, and ensuring positive customer experiences. I handle high-volume support requests with professionalism under pressure, using CRM tools, ticketing systems, and communication platforms to deliver efficient, empathetic support.

In my current role, I respond to customer inquiries via phone, email, and chat, troubleshoot complex system errors, escalate unresolved cases to senior engineers with clear documentation, and collaborate with development, QA, and product to drive long-term fixes. I also support security incidents and alerts, provide root-cause analysis and customer guidance, and track interactions and tickets in CRM—bringing a strong focus on SLA-based reporting, documentation, and continuous process improvement.