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Iheanacho Chiagozie

@iheanachochiagozie

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Customer support and sales representative across insurance, education, travel, and technology.

Nigeria

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At INSURANCE SUPERMARKET (USA), I promoted whole life insurance through outbound calls, documented customer information and feedback, and exceeded daily call and sales targets.

At LOCKBOOK, I managed relationships with over 200 educational institutions and achieved an 85% first-call resolution rate. I also conducted virtual onboarding and follow-ups that reduced customer churn by 40%.

At TRAVELLA, I coordinated travel arrangements for international clients and handled inquiries from 50+ clients daily. Earlier, at HIIIT PLC, NIGERIA, I developed responsive web solutions and delivered computer studies instruction.

Experience

Work history, roles, and key accomplishments

Sales Representative

Insurance Supermarket

Jan 2023 - Jan 2026 (3 years)

Executed outbound calls to promote and sell whole life insurance, documented customer information, and exceeded daily call and sales targets.

Outbound Sales Customer Service Communication Skills Persuasion Data Entry Sales Tools Adaptability

Sales Retention Expert

Lockbook

Jan 2021 - Jan 2023 (2 years)

Managed customer relationships for over 200 educational institutions, achieving an 85% first-call resolution rate and reducing customer churn by 40%.

Customer Retention Relationship Management Communication Skills Problem Solving Virtual Onboarding Cross Functional Collaboration

Customer Success Specialist

Travella

Jan 2019 - Jan 2021 (2 years)

Managed end-to-end travel arrangements for international clients, maintaining a 95% customer satisfaction rate and reducing resolution time by 30%.

Customer Success Travel Management Communication Skills Problem Solving Email Support Phone Support

Web Developer/Computer Instructor

Hiiit Plc

Jan 2016 - Jan 2019 (3 years)

Developed and maintained responsive web solutions, managed client communication, and delivered computer studies instruction.

Web Development Responsive Design Client Communication Project Management Instruction

Education

Degrees, certifications, and relevant coursework

Babcock University

Bachelor of Science, Computer Science

2015 - 2020

Grade: First Class Honors

B.Sc. in Computer Science with First Class Honors, including relevant coursework in Technical Communication and Information Systems. Final year project focused on the design and implementation of a computerized system.