Open to opportunities

Chiara Ulicna

@chiaraulicna

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Motivated professional with expertise in sustainability management and administration.

Spain

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What I'm looking for

I am looking for a role that values sustainability and offers growth opportunities.

I am a motivated and adaptable professional with a solid background in sustainability management, administration, and hospitality. My experience spans various roles, including hotel management and customer service, where I have successfully implemented commercial strategies to enhance visibility and occupancy rates. I thrive in fostering a positive workplace culture that encourages teamwork and boosts employee morale.

Throughout my career, I have optimized internal processes, managed staff performance, and handled guest complaints with professionalism to ensure high satisfaction. My strong research and communication skills, coupled with a keen interest in data analysis and market trends, allow me to contribute effectively to any team. I am comfortable working independently in remote environments and utilizing AI tools to increase productivity.

Experience

Work history, roles, and key accomplishments

Hotel Manager

44 Bed and Breakfast, S.L.

Nov 2024 - Apr 2025 (5 months)

Implemented commercial strategies to increase visibility and occupancy rates. Fostered a positive workplace culture that encouraged teamwork and boosted employee morale.

Commercial Strategy Team Leadership Process Improvement Performance Tracking Social Media Management

Receptionist

44 Bed and Breakfast, S.L.

May 2024 - Nov 2024 (6 months)

Processed guest payments and managed billing, handling front desk operations including data entry, guest registration, and record maintenance. Provided concierge support and local recommendations to enhance guest satisfaction.

Guest Payments Billing Management Data Entry Customer Satisfaction Email Communication

Administrative Assistant

Rossmann Droguería S.L.

Mar 2024 - Apr 2024 (1 month)

Supported administrative and logistics tasks in a busy distribution environment, including translating internal documents from German to Spanish for local staff. Maintained process documentation and tracked distribution workflows in Excel.

Administrative Support Logistics Coordination Pallet Sorting Time Management

Administrative Assistant

Eye Factory Dr. Prangl-Grötzl

Oct 2023 - Jan 2024 (3 months)

Managed communication between the office and medical practice, coordinating appointments and handling internal documentation. Supported procurement, correspondence, and customer service.

Documentation Management Procurement Customer Service Administrative Support Scheduling

Customer Sales Assistant

Zara Inditex

Aug 2021 - Aug 2022 (1 year)

Provided product guidance and resolved customer issues, ensuring customer satisfaction. Managed payments and maintained register accuracy.

Product Guidance Payment Processing Register Accuracy Customer Service Sales Support Conflict Resolution Inventory Management

Customer Service Representative

Atrio GmbH

Apr 2019 - Apr 2021 (2 years)

Resolved customer complaints, resulting in improved client retention, and managed high-stress situations effectively while maintaining service quality. Collected and documented customer inquiries in Excel spreadsheets to track recurring issues and service patterns.

Customer Retention Quality Data Collection Client Inquiries Email Support Phone Support