Open to opportunities

Franziska Habel

@franziskahabel

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Hospitality professional with expertise in management and guest experience.

Spain

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What I'm looking for

I am seeking a role that values sustainability and offers growth opportunities in hospitality management.

I am a dedicated hospitality professional with extensive experience in hotel management, focusing on enhancing guest experiences and operational efficiency. My journey began as a Hotel Management Trainee, where I honed my skills in customer service and event organization. Over the years, I have taken on various roles, including Assistant Manager and In-house Stylist, where I implemented quality and environmental management standards that significantly improved guest satisfaction.

At Only YOU Boutique Hotel, I excelled in project management and operational optimization, leading initiatives that streamlined processes and elevated service quality. My commitment to sustainability and exceptional service has been recognized through my ability to manage diverse teams effectively and resolve critical situations swiftly. I am passionate about creating memorable experiences for guests while ensuring that hotel operations run smoothly and efficiently.

Experience

Work history, roles, and key accomplishments

In-house Stylist

Only YOU Boutique Hotel

Sep 2023 - Mar 2024 (6 months)

Implemented quality and environmental management standards to enhance guest experiences while ensuring sustainable practices. Oversaw hotel operations as Manager on Duty, coordinated departments, and handled guest complaints and emergencies. Managed housekeeping operations and optimized service protocols.

Quality Management Guest Service Team Coordination

Assistant Manager

Only YOU Boutique Hotel

Feb 2023 - Sep 2023 (7 months)

Managed projects to improve operational efficiency and customer experience. Acted as Manager on Duty, resolving guest complaints and coordinating departments. Supported various departments and organized events and internal meetings.

Project Management Event Coordination

Assistant Manager

Steigenberger Hotel Der Sonnenhof

Sep 2020 - Feb 2023 (2 years 5 months)

Led projects to enhance operational efficiency and managed hotel operations as Manager on Duty. Focused on human resources, staff development, and marketing strategies while ensuring high customer service standards.

Project Management Human Resources Marketing Strategies Customer Service Operational Management

Assistant Front Office Manager

Steigenberger Hotel Der Sonnenhof

Sep 2019 - Sep 2020 (1 year)

Supervised daily reception operations, ensuring quality service and efficient handling of guest requests. Led a multidisciplinary team and optimized processes for improved performance and profitability.

Team Leadership Customer Service Optimization

MICE Sales Manager

INNSiDE by Melia Düsseldorf

Sep 2017 - Sep 2019 (2 years)

Developed sales strategies for revenue growth and managed event service billing. Conducted sales analysis and optimized processes to enhance profitability while supervising hotel operations.

Sales Strategy Event Management Financial Analysis Customer Satisfaction Operational Management

Chef de Rang

INNSiDE by Melia Düsseldorf

Jan 2017 - Sep 2017 (8 months)

Managed dining room service operations, ensuring high standards of guest satisfaction. Supervised junior staff and collaborated with kitchen staff for efficient service delivery.

Service Management Team Coordination Customer Service Guest Service Communication Skills

Hotel Management Trainee

Hotel Heide-Kröpke GmbH

Feb 2014 - Jul 2016 (2 years 5 months)

Gained experience in high-end restaurant service and hotel reception. Planned and coordinated various events while providing professional customer service and handling inquiries.

Event Coordination Customer Service