Open to opportunities

Zakia Badr

@zakiabadr

Message

Detail-oriented professional with diverse experience

Spain

Message

What I'm looking for

Seeking a challenging role that leverages my skills in communication, problem-solving, and multitasking to contribute to project success

As a highly organized and detail-oriented professional, I have accumulated diverse experience in customer service, management, and instructional roles. My expertise spans across project coordination, cost control, and team management, with a strong focus on communication, problem-solving, and multitasking.

Throughout my career, I have demonstrated my ability to work in high-performance environments, leveraging my skills in data analysis, report writing, and document management to drive process improvements and enhance team performance. My experience in customer-facing roles has equipped me with excellent customer service skills, allowing me to resolve complex incidents and escalations while maintaining high service standards.

I am committed to ongoing learning and professional development, currently pursuing a CAPM Certification Course and having completed various training programs in administration, project management, and agile methodologies. With a strong foundation in MS Excel, database management, and internet search methods, I am confident in my ability to contribute to the successful execution of projects and drive business growth.

Experience

Work history, roles, and key accomplishments

Current

Admin Assistant

Current

Radisson Hotel

Jul 2023 - Present (1 year 10 months)

Monitor and control project costs, track expenses, and support budget creation

SAP Inventory Management Budgeting

Senior Renewals Executive

Westcon-Comstor

Feb 2020 - Jul 2021 (1 year 5 months)

Managed renewal processes, negotiated contracts, and utilized CRM and analytics tools

CRM Analytics Contract Negotiation Renewals Forecasting

Customer Service Manager

Zertifica LLC

Aug 2018 - Aug 2019 (1 year)

Proactively resolved complex incidents, maintained high service standards, and directed recruitment

Customer Service Client Communication Vendor Management Data Analytics Team Management

Customer Service Representative

HomeAway

Jan 2018 - Jun 2018 (5 months)

Managed customer inquiries, resolved cases, and utilized CRM software

Customer Service CRM Process Improvement Task Management

Customer Service Agent

Tramita LLC

Nov 2017 - Nov 2017 (0 months)

Handled customer inquiries, resolved cases, and utilized CRM software

Customer Service CRM Process Improvement Task Management

English Teacher and Team Coordinator

Various Academies and Schools

Aug 2015 - May 2017 (1 year 9 months)

Instructed students, developed assessments, and coordinated team activities

Teaching Team Coordination Assessments Classroom Management

Emergency Medical Dispatcher

London Ambulance Service

Mar 2012 - Aug 2015 (3 years 5 months)

Coordinated daily interactions, assessed needs, and provided timely support

Crisis Management Communication Prioritization Database Management

Education

Degrees, certifications, and relevant coursework

Udemy

CAPM Certification, Project Management

2023 -

Currently enrolled in a CAPM Certification Course to enhance project management skills and knowledge.

Various Academies and Schools

English Teacher and Team Coordinator, Education

2015 - 2017

Instructed and engaged students in learning activities to foster an effective learning environment. Developed and administered assessments to ensure comprehensive understanding and assessment of student progress.

Alison

Various Courses, Administration and Project Management

Completed various courses including Administrative Support, Project Management in Practice, and An Introduction to Agile and Scrum to develop skills in administration and project management.

London Ambulance Service

Emergency Medical Dispatcher Skills, Emergency Medical Services

2012 - 2015

Coordinated and prioritized a high volume of daily interactions, demonstrating adeptness in assessing productivity needs and providing timely support to individuals in crisis. Facilitated in-depth training sessions for incoming team members.