Chiara Di Blasio

Managed a portfolio of 40+ corporate accounts across Europe and the US, overseeing CRM setup, reporting, and data analysis. Supported distribution and commercial teams with rate loading, system configuration, and data quality, and led RFP preparation and account reviews.

All citizenM hotels in Europe and the US are now under the management of Another Star, following Marriott International’s acquisition of the brand.

- Managing a portfolio of 40+ corporate accounts across Europe and the US, overseeing CRM setup, reporting and data analysis to drive account performance.
- Supporting distribution and commercial teams with rate loading, system configuration and data

- Drove adoption of the corporate membership programme, supporting €2M in revenue and 500+ new accounts.
- Collected and analysed customer feedback systematically, translating insights into product and process improvement recommendations for internal teams.
- Optimised CRM usage to improve pipeline tracking and account visibility.
- Built and maintained dashboards and KPI frameworks to monitor cor

- Championed the adoption of new internal systems, upskilling team members through hands-on training and becoming a go-to resource for colleagues during the transition.
- Developed hands-on understanding of hotel operations and end-user pain points; supported data tracking on occupancy, check-ins and revenue trends.

- Maintained and optimised master data for 50+ e-commerce and travel retail accounts, including Amazon Vendor Central.
- Analysed sales, inventory, and campaign data to support forecasting and stock optimisation.
- Produced KPI dashboards and reports to track trends in revenue, demand, and product performance.
- Streamlined data processes and reporting workflows, improving operational efficiency.

- Managed a sales pipeline across 5+ countries, identifying and pursuing 200+ new business opportunities.
- Served as primary contact for 30+ contracted partners, building and nurturing long-term relationships.
- Oversaw all stages of the sales funnel, contributing to business growth across multiple markets.

- Planned, built, and executed targeted email campaigns across 6 markets, boosting engagement and conversion.
- Designed and ran A/B tests to optimise messaging and campaign performance.
- Monitored KPIs, tracked competitors, and analysed campaign data to improve strategy and results.
- Collected and analysed customer feedback to enhance future campaigns and overall experience.
- Supported feature

- Supported Account Executives and Partner Success Managers with offers, allocations, and technical queries.
- Assisted internal and external stakeholders to streamline processes and ensure accurate reporting.
- Tracked KPIs and supported daily operations to improve efficiency and stakeholder experience.

Pursued a Master of Arts in Tourism Destination Management, focusing on strategic destination development and management.