Revanth G

I am a results-driven Technical Support Engineer with a year of experience in diagnosing, troubleshooting, and resolving complex technical issues. My expertise lies in IT support, system maintenance, and customer service, ensuring high system availability and performance. I am proficient in .NET, SQL Server, networking, and ticketing systems, which enables me to manage incidents efficiently and effectively.

During my tenure at SIDSSOL Technologies, I provided Level 1 IT support, successfully resolving over 90% of tickets within SLA timelines. I collaborated remotely with server teams, managed an average of 100 customer contacts daily, and improved overall efficiency by 15% through streamlined protocols. My commitment to continual learning and knowledge updates led to a 25% reduction in escalation call instances, showcasing my dedication to enhancing user experience and technical issue resolution.