Open to opportunities

Subramanyam Muthukuru

@subramanyammuthukuru

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Technical Support Engineer with expertise in IT Operations.

India

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to work with cutting-edge technologies.

I am a Technical Support Engineer with over 3 years of experience in IT Operations and Service Desk support. My journey in the tech industry has equipped me with a robust skill set in incident management, ticket resolution, and hardware/software troubleshooting. I have had the privilege of supporting global clients, including JPMorgan Chase and Commonwealth Bank, ensuring seamless IT operations and high user satisfaction.

Throughout my career, I have demonstrated a strong commitment to service excellence and continuous improvement. I am proficient in tools such as ServiceNow and Active Directory, and I thrive in fast-paced environments where I can apply my problem-solving skills. My ability to remain calm under pressure has allowed me to effectively manage high-priority incidents while maintaining a focus on delivering top-tier IT support.

I am eager to further my career in IT operations, where I can leverage my technical skills and passion for technology to contribute to organizational success. I believe in the importance of teamwork and collaboration, and I am always looking for opportunities to learn and grow within the industry.

Experience

Work history, roles, and key accomplishments

Current

Analyst

Current

Coforge Solutions Pvt Ltd

Nov 2023 - Present (1 year 7 months)

Provided Level 1 IT support for PC, laptop, network, and software issues via calls, emails, and chat. Troubleshot and resolved technical issues related to Outlook, VPN, Wi-Fi, LAN, and Active Directory (password resets, account unlocks).

ServiceNow Active Directory Webex VPN Outlook)Windows 10

Service Desk Analyst

Zones Corporate Solutions Pvt Ltd

Mar 2022 - Nov 2023 (1 year 8 months)

Logged, tracked, escalated, and closed tickets using ServiceNow, ensuring resolution within SLA. Assisted with software installations, email configuration, and system updates.

ServiceNow Active Directory Ticketing Systems Smartphone Connectivity Support

Education

Degrees, certifications, and relevant coursework

Suresh Gyan Vihar University

Master of Business Administration, Information Technology

Completed a Master of Business Administration with a specialization in Information Technology. Gained comprehensive knowledge in IT operations, service desk support, and incident management.

Bhavana Junior College

Higher Secondary Certificate, General Studies

Completed Higher Secondary education at Bhavana Junior College. Focused on core subjects to prepare for further academic pursuits.

Chaitanya Public High School

Secondary School Leaving Certificate, General Studies

Attained the Secondary School Leaving Certificate from Chaitanya Public High School. Built a strong academic foundation across various subjects.

Dr. M.G.R University

Bachelor of Commerce, Computer Applications

Studied Computer Applications as part of the Bachelor of Commerce degree. Developed foundational skills in computer applications relevant to business contexts.