Akhilesh Sharma

I am a dedicated Technical Support Engineer with extensive experience in providing end-user support and troubleshooting a variety of hardware and software issues. My career has been marked by a commitment to resolving technical problems efficiently, ensuring optimal performance and security for users. I have a proven track record of managing service desk calls, emails, and tickets, ensuring timely resolutions to support requests.

Throughout my career, I have developed and implemented IT service desk systems that enhance user support and streamline processes. My experience includes collaborating with cross-functional teams to troubleshoot complex technical issues, monitoring security events using SIEM tools, and maintaining system reliability. I am passionate about cybersecurity and have designed infrastructure and policies that comply with best practices, ensuring the safety and security of systems.