I’m looking for a role where I can deliver fast, accurate technical support, and improve SLA compliance through strong troubleshooting & documentation.
Open to opportunities
Nikhil Patil
@nikhilpatil3
Salesforce Administrator and technical support specialist delivering expert troubleshooting and CRM automation.
IndiaWhat I'm looking for
I provide expert remote troubleshooting for software, hardware, and network systems, with 7+ years of experience and proven 95%+ satisfaction ratings. I’m known for resolving complex technical issues while maintaining strong SLA compliance and first-contact success.
In Salesforce administration, I configure objects, workflows, validation rules, and automation to improve platform usability by 30%. I manage user access, security settings, and data integrity to support regulatory and policy adherence.
As a tier-2 support professional, I deliver remote desktop support across Windows and Mac environments, achieving 98% first-contact resolution. I also strengthen resolution speed by 25% through systematic problem diagnosis using Active Directory and remote tools.
I’m collaborative and customer-focused, creating knowledge base documentation and running remote training sessions that improved team efficiency by 20%. I also support multi-channel customer service, incident management, and root cause analysis to ensure consistent, empathetic experiences.
Experience
Work history, roles, and key accomplishments
TS
Salesforce Administrator
Tednile Solutions
Sep 2022 - Sep 2024 (2 years)
Configured Salesforce objects, workflows, and validation rules, improving platform usability by 30%. Managed user access, security settings, and data integrity while providing tier-2 remote support.
AT
Technical Support Associate
Atmen Technovention
Aug 2019 - Sep 2022 (3 years 1 month)
Delivered remote support for 50+ daily tickets with a 95% ITSM customer satisfaction rating. Diagnosed complex issues using Active Directory and remote tools, reducing resolution time by 25% and improving team efficiency by 20%.
Handled multi-channel technical support (chat, voice, email) for 40+ inquiries daily, maintaining a 96% satisfaction score. Resolved technical issues while ensuring SLA compliance and contributing to root-cause analysis.
RC
Business Development Executive
Reliance Communications
Jun 2015 - Apr 2018 (2 years 10 months)
Developed sales initiatives that achieved 120% of quota through technical product demonstrations. Supported customer queries on network services and hardware configurations, building trust-based relationships.
Education
Degrees, certifications, and relevant coursework
GN
G.H. Raisoni College, Nagpur
Bachelor of Science, Hospitality and Tourism Management
2009 - 2013
Earned a Bachelor of Science in Hospitality and Tourism Management from G.H. Raisoni College, Nagpur from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Social media
Skills
RemoteSalesforce AdministrationWorkflowsValidation RulesSalesforce AutomationRemote SupportWindows SupportActive DirectoryTicketing SystemsSLANetwork TroubleshootingSoftware supportSQLSOQLNetwork SecurityDatabase ManagementITSMIncident ManagementDocumentationCustomer TrainingRoot Cause AnalysisRoot CauseSalesforceScoreWindows
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