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Chetan Pissay

@chetanpissay

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I lead enterprise programs, PMO governance, and infrastructure reliability improvements.

India

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What I'm looking for

I'm looking to lead global programs, product transitions, PMO governance, and data-driven transformation initiatives that improve infrastructure reliability, operational excellence, and customer outcomes.

At Dell Technologies, I’ve led global PMO governance, product transitions, and enterprise infrastructure reliability initiatives across ISG environments. I’ve built executive dashboards and KPI frameworks, led root-cause and failure-mode analysis, and managed the NL Power Engine AI model lifecycle to support predictive maintenance.

Across sales operations, technical support, and customer experience roles, I’ve standardized global workflows, led QBRs, managed high-pressure escalations, and supported APJ WYSE and IoT pilots. My work has reduced failure impact by 15% and improved team productivity by approximately 20%.

Experience

Work history, roles, and key accomplishments

Quality Senior Engineer (PMO)

Dell Technologies

Jun 2024 - Mar 2026 (1 year 9 months)

Driving proactive customer outreach programs and ensuring high system reliability across ISG and enterprise infrastructure environments. Leading end-to-end lifecycle management of the NL Power Engine AI model and establishing PMO governance frameworks.

PMO ITIL Root Cause Analysis Data Preparation Predictive Analytics Jira Power BI

Senior Analyst – Sales Operations (Program Manager)

Dell Technologies

Mar 2020 - May 2024 (4 years 2 months)

Managed regional and global business relationships, ensuring compliance with contractual, corporate, and market standards. Led cross-functional product transition programs and conducted Global QBRs with leadership teams.

Sales Operations Program Management Pricing Governance Executive Reporting Stakeholder Management Jira Power BI

Technical Support Engineer

Dell Technologies

Apr 2017 - Mar 2020 (2 years 11 months)

Contributed to APJ-based WYSE and IoT pilot programs, ensuring stable regional deployment. Acted as L2 escalation point for complex technical issues and led N-SAT improvement initiatives.

Technical Support Escalation Management Root Cause Analysis Customer Experience Workflow Optimization

Case Management Expert

Dell Technologies

Feb 2015 - Mar 2017 (2 years 1 month)

Managed complex enterprise customer cases, ensuring timely and high-quality resolution. Improved case workflow efficiency and reduced turnaround time.

Case Management Customer Support Incident resolution

Technical Support Executive

Dell Technologies

Oct 2009 - Jan 2015 (5 years 3 months)

Provided enterprise technical support, ensuring effective incident resolution and service continuity. Built foundational expertise in infrastructure systems and customer engagement.

Technical Support Incident resolution Infrastructure Customer Engagement