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Irma Jojo

@irmajojo

Program Manager with 17+ years driving enterprise platform, API, CI/CD, and ServiceNow transformations for global teams.

India

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What I'm looking for

I’m looking for Project Manager roles in business platform and shared-services delivery, where I can utilize my strayegies to turn requirements into SDLC execution with risk/RAID governance and measurable KPI,collaborating with global engineering and operations teams to drive adoption.

I’m a Program Manager with 17+ years leading enterprise cloud, shared platform, API, web services, CI/CD, ServiceNow, and SDLC transformation programs across global environments. I convert business scenarios and customer lifecycle needs into product/service definition, functional requirements, technical design, roadmaps, and engineering execution plans.

I drive execution through Agile/hybrid delivery, strong governance (RAID, change control, cutover readiness, release monitoring), and data-driven KPI management. In recent roles, I improved triage accuracy by 30%, reduced escalations by 25%, sustained 95% delivery success, and built dashboards that increased decision-making and support efficiency by 20% while achieving 98% SLA adherence—recognized through awards including the Walmart Making a Difference Award (2020) and Walmart Bravo Award (2018).

Experience

Work history, roles, and key accomplishments

Sr. Project Manager

Neutrino Advisory LLC

Jun 2023 - Aug 2025 (2 years 2 months)

Owned end-to-end delivery of enterprise platform, CI/CD, cloud/infrastructure, and ServiceNow programs, improving triage accuracy 30% and reducing escalations 25%. Defined platform KPIs (uptime, MTTR, change success, adoption), delivered 95%+ success across global teams, and improved support efficiency 20% with 98% SLA adherence.

Program Management CI CD ServiceNow SDLC KPIs Cloud Transformation Release Management

Project Manager

Walmart GTS India Ltd.

Mar 2018 - Apr 2023 (5 years 1 month)

Led cloud platform modernization and operational transformation for high-availability services, completing 95% of delivery on time via RAID governance and transition planning. Standardized automation using Jira/ServiceNow/CI-CD pipelines, improving investigation efficiency 30% and achieving 92% quarterly success rate for AI/ML and analytics programs.

Cloud Modernization SDLC CI CD Jira ServiceNow API Integration Agile Scrum

Senior Network Engineer

AT&T Communication Services Ltd.

Apr 2014 - Feb 2018 (3 years 10 months)

Led triage and incident response across shared infrastructure services, enabling 40% faster resolution during critical outages and 96% incident success rate. Orchestrated support workflows across a $3M+ operations program, reducing cycle time 35% and improving SLA adherence to 97%.

Incident Management Network Operations SLA Escalation Management Service Delivery Data Center Operations

Senior Network Engineer

Alcatel-Lucent

Nov 2013 - Mar 2014 (4 months)

Designed and deployed a cloud-based network infrastructure that reduced on-prem storage and hardware maintenance costs by 40%. Managed deployment and rollout activities to support ongoing operations.

Cloud Networking Deployment Network Optimization Data Center Operations Reliability Engineering Service Delivery Stakeholder Management

Tier 2 Network Admin

Tata Consultancy Services

Dec 2010 - Oct 2013 (2 years 10 months)

Supervised a 15-member incident management team, improving MTTR 25% while maintaining 99.9% SLA compliance. Monitored and optimized large-scale Cisco-based network infrastructure with engineering/operations teams to improve uptime and reliability.

Incident Management MTTR SLA Cisco Networking Network Monitoring Team Leadership Data Center Reliability ITIL Service Management Operations Support

Associate Engineer

Microland Limited

Aug 2008 - Dec 2010 (2 years 4 months)

Supported a global Network Operations Center for 10,000+ devices, leading troubleshooting and rapid resolution to maintain infrastructure stability and availability. Contributed to maintaining customer confidence through effective operations and issue resolution.

Network Troubleshooting NOC Operations Availability Monitoring Root Cause Analysis Operational Readiness