Chester Ian Respall

Supervised end-to-end inbound and outbound lead management workflows, optimizing conversion strategies using real estate databases. Governed corporate back-office administrations and automated task delegation and project tracking metrics.

Managed end-to-end maintenance coordination, repair scheduling, and vendor dispatching workflows utilizing Property Meld. Streamlined communication between tenants, property owners, and contractors to accelerate unit turnarounds.

Executed high-volume cold calling campaigns targeting property owners and investors. Identified and qualified property portfolios to pitch remote management solutions and logged leads into AppFolio.

Coordinated portfolio maintenance lifecycles, contractor dispatch logistics, and vendor timelines using Yardi. Managed tenant work orders, turnarounds, and property access logistics, and built operations dashboards in monday.com.

Administered database workflows and prospect pipelines using CRMs including Follow Up Boss and Zbuyer. Executed automated email, text, and video drip campaigns to convert cold-outreach listings into active clients.

Managed lead pipelines, database tags, and outbound client communication cycles using kvCORE frameworks. Conducted proactive pipeline nurturing and scheduled listing consultations for real estate brokers.

Handled collections and customer service duties, managing accounts and resolving customer inquiries.

Provided flight reservation services and chat support to customers, handling bookings and inquiries.

Provided customer service and technical support, resolving issues and assisting customers with product inquiries.

Completed an on-the-job training program in media, gaining practical experience in media production and operations.

Bachelor of Arts major in Communication from Partido State University, Goa, Camarines Sur, from 2010 to 2014.

Undergraduate studies in English at Ateneo de Naga University, Naga City, from 2007 to 2010.