At PHASE Intl., I managed and maintained 95,000+ HubSpot CRM records, improving data organization, lead visibility, follow-up tracking, and outreach workflow. I also researched and qualified prospective accounts and coordinated qualified leads with internal stakeholders.
At PHASE Intl., I coordinated 100+ monthly shipments through UPS, monitored delivery schedules, resolved shipment exceptions, and shared status updates with stakeholders.
At LPT Realty – Military Veteran Team, I supported 40+ real estate agents with administrative, CRM, transaction, and marketing workflows. I developed compliance checklists, conducted recurring internal audits, and trained new administrative staff.
At Huswell Trading, I supervised a 10-person administrative team and improved efficiency by 20% through workflow and process changes. I also reduced operating costs by 15% and implemented a new filing and records-management system.
