Open to opportunities

Cheryl Allen

@cherylallen2

Message

I resolve customer orders, delivery issues, and account questions across chat, email, and phone.

United States

Message

What I'm looking for

I'm looking for a customer service or administrative role where I can resolve customer issues across chat, email, and phone while using my experience in order processing, account support, data entry, and retail operations.

I've supported Nike and Williams-Sonoma customers through chat, email, and phone, resolving product, delivery, order, rewards, account-access, and website troubleshooting inquiries while identifying appropriate cross-sell and upsell opportunities.

Previously, I administered five retail stores at LMRV Retail Ventures, supervising six employees and handling HR paperwork, payroll verification, accounts receivable and payable, inventory control, and vendor communication. I bring experience with Square, QuickBooks, ADP Payroll, Square Payroll, Finale Inventory, Microsoft Office, confidential data entry, and quality-control processing.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Williams-Sonoma

Oct 2018 - Present (7 years 10 months)

Provided customer service via chat, email, and phone for Williams-Sonoma products and deliveries. Handled catalog sales, rewards program inquiries, and assisted with online account access and troubleshooting.

Customer Service Chat Email Support Phone Support Order Processing Troubleshooting Upselling Cross Selling

Voice/Chat Customer Service

Liveops Agent Services, LLC

Oct 2023 - Feb 2025 (1 year 4 months)

Received chats and in-bound calls regarding Nike products and deliveries. Handled new product launch inquiries, assisted with online account access, and processed new memberships and orders.

Customer Service Chat Phone Support Troubleshooting Order Processing Upselling Cross Selling

Administrator/Bookkeeper

LMRV Retail Ventures, LLC

Jan 2016 - Sep 2018 (2 years 8 months)

Managed administrative and bookkeeping tasks for five retail stores, including HR, payroll, data entry, and inventory control. Supervised six employees and maintained vendor communications.

Bookkeeping Payroll Human Resources Data Entry Inventory Control Quickbooks ADP Payroll Square Finale Inventory

Rural Carrier Assistant

United States Postal Service

Oct 2014 - Jan 2016 (1 year 3 months)

Substitute route carrier for absent carriers, assisted with large delivery loads, and sorted and distributed mail and packages by route.

Sorting Mail Route Management Customer Service

Quality Control Processor

Stewart Enterprise - Restland

Jun 2009 - Sep 2014 (5 years 3 months)

Verified and processed contracts for funeral and cemetery services, ensuring compliance with policies and regulations. Communicated with facilities to verify confidential customer information.

Quality Control Data Verification Contract Processing

Data Entry Handler

Gtess Corporation

Feb 2008 - Aug 2009 (1 year 6 months)

Performed data entry of confidential medical and dental claims, including UB and HCFA forms. Ensured HIPAA compliance and maintained high keystroke and typing speed standards.

Data Entry Medical Claims Dental Claims HIPAA compliance Typing