Cheruiyot Nelson

I’m an IT Support & Systems Engineer with 5+ years delivering Tier 1/2 helpdesk support across corporate, manufacturing, and mission-critical remote environments. I’m hands-on, SLA-focused, and I aim to keep services stable—supporting 200+ users and maintaining 99%+ uptime.

In my current role, I provide Tier 1/2 support for a remote military installation, proactively monitoring network and equipment to reduce user impact in a low-tolerance environment. Previously, I led IT setup for a new EPZ manufacturing facility—covering structured cabling, switching, routing, Wi‑Fi, and core LAN/WAN—while administering onboarding/offboarding through Active Directory and Microsoft 365. I’ve also supported AV/base event setups and improved reliability and reporting through operational documentation and technical handovers.

I bring strong security fundamentals, including vulnerability management, access control, cybersecurity awareness, and Fortinet firewall support. I also combine IT operations with modern automation and AI—using prompt engineering and workflow automation with tools like Claude, GitHub Copilot, Microsoft Copilot, and Gemini—while building with JavaScript (plus HTML5, CSS3, and Tailwind CSS) and actively developing on GitHub.