cherryl Escartin
@cherrylescartin
Dedicated customer service professional with experience in various industries.
What I'm looking for
As a seasoned customer service representative with a strong background in the BPO industry, I have honed my skills in providing top-notch support to clients and customers. With experience in handling customer inquiries, resolving issues, and promoting products and services, I am confident in my ability to deliver exceptional results.
Throughout my career, I have worked with various companies, including Teletech, Wipro, Opionology, Convergys, The Results Company, and Accenture, where I have developed a strong understanding of customer needs and preferences. My expertise lies in effectively communicating with customers, resolving complaints, and providing personalized solutions to ensure customer satisfaction.
In addition to my customer service experience, I have also worked as a Permitting Specialist for Solgen Power, where I processed permit applications and reviewed plans to ensure compliance with building codes. Furthermore, I have worked as an ESL Teacher for various companies, conducting lessons and activities to encourage students to speak in English.
Experience
Work history, roles, and key accomplishments
ESL Teacher
Various ESL Companies
Nov 2016 - Present (8 years 7 months)
Conducted activities and lessons based on ESL teaching methodologies, encouraged and engaged students to speak in English.
Permitting Specialist
SOLGEN POWER
Jul 2016 - Dec 2022 (6 years 5 months)
Processed permit applications for building or construction projects, reviewed applications to ensure plans meet code regulations.
Customer Care Representative
ACCENTURE
Jun 2014 - Apr 2015 (10 months)
Provided introductory information to new customers, ensured customer satisfaction, followed up with clients or customers to check satisfaction.
Listener Care Representative
THE RESULTS COMPANY
Oct 2013 - Jun 2014 (8 months)
Maintained a positive attitude toward customers, responded promptly to customer inquiries, communicated with customers through various channels.
Customer Service Representative
CONVERGYS
Aug 2012 - Oct 2013 (1 year 2 months)
Effectively filed complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues, treated customers with kindness, honesty and respect.
Market Researcher
OPIONOLOGY (SSI)
Apr 2012 - Jul 2012 (3 months)
Collected and studied customer data to direct business and marketing plans, worked with data analysts to translate consumer data into accessible information.
Collections Specialist / Billing Advisor
WIPRO
May 2009 - Jul 2012 (3 years 2 months)
Collected payments over the phone or via email, addressed client questions and issues, issued receipts, and sent invoices and account updates to clients.
Airline Reservation Agent
TELETECH
Jan 2008 - Apr 2009 (1 year 3 months)
Made reservations for customers based on their requirements and budgetary allowances, helped plan travel itineraries, assisted and advised customers on travel options, processed payments, and sold car rental reservation services.
Rescheduling / Rebooking Photoshoot Handling complaints Refunds etc.
IXCEED
Handled rescheduling and rebooking of photoshoots, managed customer complaints, and processed refunds.
Education
Degrees, certifications, and relevant coursework
Cebu Normal University
Bachelor of Secondary Education, Mathematics Education
1999 - 2003
Completed a Bachelor of Secondary Education with a focus on Mathematics, equipping with the necessary skills to teach and engage students in mathematical concepts and problem-solving.
Bankal National High School
High School Diploma
1995 - 1999
Graduated from high school, laying the foundational knowledge and skills necessary for further education in teaching and mathematics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring cherryl?
You can contact cherryl and 90k+ other talented remote workers on Himalayas.
Message cherrylFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
