cherryl Escartin - ESL Teacher - Various ESL Companies | Himalayas
cherryl EscartinCE
Open to opportunities

cherryl Escartin

@cherrylescartin

Dedicated customer service professional with experience in various industries.

Philippines

What I'm looking for

Seeking a customer service role that utilizes my skills and experience to provide exceptional support to clients and customers.

As a seasoned customer service representative with a strong background in the BPO industry, I have honed my skills in providing top-notch support to clients and customers. With experience in handling customer inquiries, resolving issues, and promoting products and services, I am confident in my ability to deliver exceptional results.

Throughout my career, I have worked with various companies, including Teletech, Wipro, Opionology, Convergys, The Results Company, and Accenture, where I have developed a strong understanding of customer needs and preferences. My expertise lies in effectively communicating with customers, resolving complaints, and providing personalized solutions to ensure customer satisfaction.

In addition to my customer service experience, I have also worked as a Permitting Specialist for Solgen Power, where I processed permit applications and reviewed plans to ensure compliance with building codes. Furthermore, I have worked as an ESL Teacher for various companies, conducting lessons and activities to encourage students to speak in English.

Experience

Work history, roles, and key accomplishments

VC
Current

ESL Teacher

Various ESL Companies

Nov 2016 - Present (8 years 7 months)

Conducted activities and lessons based on ESL teaching methodologies, encouraged and engaged students to speak in English.

SP

Permitting Specialist

SOLGEN POWER

Jul 2016 - Dec 2022 (6 years 5 months)

Processed permit applications for building or construction projects, reviewed applications to ensure plans meet code regulations.

AC

Customer Care Representative

ACCENTURE

Jun 2014 - Apr 2015 (10 months)

Provided introductory information to new customers, ensured customer satisfaction, followed up with clients or customers to check satisfaction.

TC

Listener Care Representative

THE RESULTS COMPANY

Oct 2013 - Jun 2014 (8 months)

Maintained a positive attitude toward customers, responded promptly to customer inquiries, communicated with customers through various channels.

CO

Customer Service Representative

CONVERGYS

Aug 2012 - Oct 2013 (1 year 2 months)

Effectively filed complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues, treated customers with kindness, honesty and respect.

O(

Market Researcher

OPIONOLOGY (SSI)

Apr 2012 - Jul 2012 (3 months)

Collected and studied customer data to direct business and marketing plans, worked with data analysts to translate consumer data into accessible information.

WI

Collections Specialist / Billing Advisor

WIPRO

May 2009 - Jul 2012 (3 years 2 months)

Collected payments over the phone or via email, addressed client questions and issues, issued receipts, and sent invoices and account updates to clients.

TE

Airline Reservation Agent

TELETECH

Jan 2008 - Apr 2009 (1 year 3 months)

Made reservations for customers based on their requirements and budgetary allowances, helped plan travel itineraries, assisted and advised customers on travel options, processed payments, and sold car rental reservation services.

IX

Rescheduling / Rebooking Photoshoot Handling complaints Refunds etc.

IXCEED

Handled rescheduling and rebooking of photoshoots, managed customer complaints, and processed refunds.

Education

Degrees, certifications, and relevant coursework

Cebu Normal University logoCU

Cebu Normal University

Bachelor of Secondary Education, Mathematics Education

1999 - 2003

Completed a Bachelor of Secondary Education with a focus on Mathematics, equipping with the necessary skills to teach and engage students in mathematical concepts and problem-solving.

BS

Bankal National High School

High School Diploma

1995 - 1999

Graduated from high school, laying the foundational knowledge and skills necessary for further education in teaching and mathematics.

Tech stack

Software and tools used professionally

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