At Radiant BPO Services Inc., I manage shipment updates, service requests, and customer inquiries for brokerage and logistics customers. I coordinate with carriers, drivers, and dispatch teams to keep customers informed about shipment progress and changes.
At WOW 24-7, I handled chat, email, and phone interactions across five accounts and projects at the same time. I also used ticketing systems to respond to customer inquiries and issues.
At Continuum Global, I handled chat conversations with customers considering cancellation, addressing their concerns and offering solutions. I also promoted relevant products, services, and loyalty offers.
My experience also includes processing health insurance claims at Conduent in line with HIPAA standards, supporting financial claims inquiries at Teleperformance, and labeling social media content for AI training as a freelance Data Annotator with TELUS International.
