Open to opportunities

Cherrelle Hall

@cherrellehall

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Versatile administrator with extensive experience in office management.

Zimbabwe

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my administrative skills effectively.

I am a proactive and hardworking individual with 22 years of administration experience. My expertise lies in utilizing Office software, including Word, Excel, Teams, SharePoint, and Outlook, to streamline processes and enhance productivity. I thrive in high-pressure environments, consistently meeting deadlines and adapting to sudden changes while maintaining a focus on quality and confidentiality.

Throughout my career, I have achieved significant milestones, such as effectively reaching targets for the facial matching team during peak periods and creating a secure SharePoint system for Learning and Development. My commitment to excellence is reflected in my work, where I have maintained a flawless record of quality assurance, ensuring that all facial quotas are met without any mismatches. I take pride in my ability to train new staff and share my knowledge of SharePoint and Teams, fostering a collaborative environment.

Experience

Work history, roles, and key accomplishments

Current

Administrator

Current

HMPO

Jan 2005 - Present (20 years 6 months)

Managed the processing of applications, ensuring all necessary checks were completed before production. Handled confidential and sensitive cases, maintaining data security in line with company policies. Provided general administrative support, including minute-taking for weekly huddles and first aid meetings.

Microsoft Office Suite Confidentiality Administrative Support Customer Service Health and Safety SharePoint)Teams Outlook

L&D Administrator

HMPO

Temporarily promoted to L&D Administrator, responsible for sending joining instructions and managing delegate inquiries. Maintained the Metis system for certificate access and handled procurement for three regional hubs. Trained new staff on SharePoint and Teams, ensuring smooth onboarding processes.

SharePoint)Teams Procurement Data Extraction Training Policy Implementation Customer Service Outlook Metis System Administrative Support

FMT Administrator

HMPO

Temporarily promoted to Facial Matching Team, responsible for accepting and rejecting photographs based on watchlist criteria. Ensured quality control for passport photos and prioritized service levels for the watchlist. Reported data to stakeholders, maintaining high accuracy and compliance.

Facial Recognition Quality Control Data Reporting Data Analysis

Christmas Online Shopper

Harrods

Prioritized online shopping lists and collected required items efficiently. Managed telephone orders and organized shopping bags alphabetically for next-day delivery. Performed data input tasks to ensure accurate order processing.

Online Shopping order fulfillment Data Entry Customer Service Inventory Management Time Management Prioritization

Administrator

TV Hay

Performed general administration duties and managed reception tasks. Supported daily operations by handling various administrative requests. Maintained an organized and efficient office environment.

General Administration Reception Duties Office Management Communication Organizational Skills Data Management Customer Service Problem Solving Record keeping

Casual Worker

Hay Events

Assisted with event setup, including preparing goodie bags and managing reception duties. Handled guest entry, monitored attendance numbers, and processed merchandise payments. Provided customer service by answering event-related questions and assisting with wristband registration.

Customer Service Payment Processing Data Entry Guest Management Communication Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

TEFL Foundation Course Provider

Foundation Course, TEFL

Grade: Higher Distinction

Completed a TEFL foundation course, achieving a Higher Distinction. This course provided a strong base in teaching English as a foreign language.

Facial Recognition Course Provider

Certification, Facial Recognition

Grade: 87%

Successfully completed a facial recognition course, demonstrating proficiency in the subject with an 87% pass rate.

St John Ambulance

Certification, First Aid

Obtained a First Aid at Work qualification through St John Ambulance, valid for three years. This certification equipped me with essential first aid skills.

Childminding Course Provider

Level 3 Qualification, Childminding

Grade: Pass

Completed a Level 3 Childminding course, successfully passing the program. This course provided comprehensive knowledge and skills in childminding practices.

Open University

Certificate, Business

Grade: Distinction

Achieved a Distinction in Understanding Business from the Open University. This program enhanced my comprehension of business principles and operations.

Secondary School

GCSEs, General Studies

Completed GCSEs in English, English Literature, History, Science, Maths, and ICT. These studies provided a strong foundational education across various subjects.