Stephen Onyango
@stephenonyango2
I am an IT Technical Support Specialist resolving complex Linux and Windows issues.
KenyaWhat I'm looking for
I am a dedicated IT Technical Support Specialist with over 5 years of hands-on experience providing Tier 1–3 support across Windows and Linux environments, web hosting platforms, and enterprise networks. I consistently resolve complex issues—resolving 99.2% of assigned technical problems—while prioritizing clear communication and client satisfaction.
In my current role I provide 2nd and 3rd line support on hosting, DNS, CPanel/WHM and cloud servers, and I perform incident response and threat detection using tools like Wireshark, Metasploit and Burp Suite. I hold certifications including Cpanel CPSP, Ethical Hacking, Linux Administration and Data Protection Fundamentals, and I seek to apply my system administration and security skills to strengthen operations and customer-focused IT delivery.
Experience
Work history, roles, and key accomplishments
Volunteer IT Support Technician
Siaya County Government
Jan 2022 - Dec 2022 (11 months)
Provided user support for desktops, laptops, and software applications, resolving issues to maintain staff productivity. Maintained network security protocols, performed backups, and supported biometric and CCTV installations across departments.
Education
Degrees, certifications, and relevant coursework
JTJaramogi Oginga Odinga University of Science and Technology
Bachelor of Science, Computer Security & Forensics
2017 - 2021
Earned a Bachelor of Science in Computer Security & Forensics with coursework and projects focused on digital forensics, cybersecurity, and system security (Sep 2017–Dec 2021).
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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