Chepkemoi Lavenda
@chepkemoilavenda
I support busy teams with diary management, client communication, administrative coordination, and customer service.
KenyaWhat I'm looking for
I've supported senior business leaders at a law firm by managing diaries, handling emergencies, liaising with clients, and maintaining accurate records, letters, and reports.
In customer-facing roles at Java House, I welcome visitors, take orders, serve guests, and help ensure ongoing customer satisfaction. My telesales experience at Platinum Group Africa and Digital Education Supplies also strengthened my client follow-up and communication skills.
I'm comfortable managing filing systems, bookkeeping, petty cash, cloud-based data entry, telephone handling, and MS Office tasks. I bring fluent English and Swahili communication, strong typing skills, and a Diploma in Business Administration.
Experience
Work history, roles, and key accomplishments
Waitress
Java House
Feb 2023 - Present (3 years 7 months)
Welcoming visitors and attending to them, taking orders and serving guests, and ensuring ongoing customer satisfaction.
Telesales Agent
Platinum Group Africa
Feb 2022 - Jul 2022 (5 months)
Contacted clients to schedule and invite them to sales presentations, conducted follow-ups to reschedule meetings, and explained company offerings with clarity and engagement.
Telesales Agent
Digital Education Supplies
Nov 2021 - Jan 2022 (2 months)
Promoted educational packages to school principals via phone, WhatsApp, and SMS, and maintained effective communication channels to drive sales.
Secretary
Law Firm
Feb 2021 - Sep 2021 (7 months)
Provided administrative support to two senior business leaders, managed diaries to prevent scheduling conflicts, and liaised with clients delivering exceptional service and accurate record-keeping.
Office Administrator
Intern
Oct 2018 - Dec 2018 (2 months)
Entered information into cloud-based systems, welcomed clients and resolved issues, performed clerical tasks, and managed petty cash and errands.
Education
Degrees, certifications, and relevant coursework
Petanns Computer & Driving College
Certificate, Computer Applications
2015 - 2015
Grade: Distinction
Completed a certificate in computer applications with distinction.
Kabuyefwe Girls Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2011 - 2014
Grade: C+
Earned the Kenya Certificate of Secondary Education with a grade of C+.
Kitalale Preparatory School
Kenya Certificate of Primary Education, Primary Education
2003 - 2010
Completed primary education and obtained the Kenya Certificate of Primary Education.
Availability
Location
KenyaAuthorized to work in
Job categories
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