Chelsea Schmitt

I am an operations-focused professional with extensive remote experience leading large frontline teams and managing end-to-end transitions for global projects. I combine hands-on operational oversight with stakeholder coordination to deliver reliable service outcomes.

In my current role I manage a distributed team of over 200 cleaners, handling rostering, issue resolution and finance queries to ensure smooth property turnover and guest satisfaction. Previously I led transition activities—collecting project requirements, building trackers, and implementing Excel macros and VLOOKUPs to streamline handovers.

My background spans recruitment for the hospitality sector, luxury retail sales and medical administration, giving me strong client-facing skills, recruitment experience, and attention to administrative detail. I have a Bachelor of Commerce (incomplete by two modules) from the University of South Africa and hold South African and British nationality.

I bring a pragmatic, results-oriented approach to operations and process improvement, prioritizing clear communication with stakeholders, timely escalation of risks, and practical steps to ensure service readiness and team performance.